Job Description

We are currently seeking a reliable, customer-focused

Parts Advisor

to join our Parts Department in

Neepawa, MB

. This position plays a vital role in supporting our customers, service team, and overall parts operations. The successful candidate will assist with inventory management, shipping and receiving, achieving sales targets, and promoting a collaborative and knowledgeable work environment.

Key Responsibilities

Customer & Service Support

Provide outstanding customer service in person, by phone, and via email

Support service technicians and the service team with parts-related needs

Address inquiries, check availability, and process orders accurately

Shipping & Receiving

Receive and inspect incoming parts shipments

Accurately manage outbound shipments to customers and other branches

Handle returns in accordance with company policies

Teamwork & Collaboration

Work closely with the parts team to ensure smooth daily operations

Assist other branches when coverage is needed

Contribute to a cooperative and team-driven work culture

Sales & Performance

Work toward achieving and exceeding parts sales goals

Recommend and upsell relevant parts and promotions to customers

Track sales performance and report progress to the Parts Manager

Product Knowledge & Development

Learn and maintain knowledge of AGCO, Claas, and third-party machinery and parts

Stay informed on new products and technologies

Share knowledge with the team to support a learning environment

Inventory Management

Monitor inventory levels and help optimize stock availability

Perform cycle counts and assist in minimizing stock discrepancies

Recommend stocking of high-demand items

Maximize supplier discounts through effective order timing

Other duties as assigned

Qualifications

High school diploma or equivalent (post-secondary education an asset)

Experience in a parts department or customer service role; agriculture or heavy machinery experience preferred

Strong communication and organizational skills

Demonstrated ability to meet sales goals

Technical knowledge of machinery/parts or willingness to learn

Ability to work independently and collaboratively

Willingness to travel between branches if required

Working Conditions

Must be able to lift and move parts weighing 50+ lbs

Standing for extended periods and working in warehouse settings

Overtime may be required during peak periods

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

Ready to join a growing team in the heart of Manitoba agriculture?

Apply today and help us deliver exceptional service to our valued customers in Neepawa and surrounding communities.