Job Description

Who we are:

Four Seasons Sales is Canada's fastest growing RV dealer group with locations in Winnipeg, Virden, Regina, and Medicine Hat. Four Seasons carries travel trailers, fifth wheels, and toy haulers from all of North America's top manufacturers. In addition, Four Seasons also runs the most comprehensive Emergency Road Service program in the business. Our company is built on exceptional customer service and we are dedicated to creating a team that supports this value.

What we offer:

• Comprehensive Group Benefits package for you and your family
• Competitive wages
• Paid personal leave time
• Employee Referral Program pays up to $1000 in the first 3 months
• Learning and development opportunities
• Flexibility in your schedule
• Fun and inclusive workplace culture

What we're looking for:

The Parts Advisor/Demo Professional will work as part of a team to identify, sell and supply parts to external customers and the service department. This position is a customer focused technical role that requires excellent customer service and problem-solving skills. The candidate will be intuitive about the desires and needs of the customer while simultaneously explain the merits of additional parts or merchandise to persuade the customer to buy during demonstrations.

Duties and Responsibilities:

• Assist the Service Technicians with parts and materials in a timely fashion.
• Strong critical thinking skills to implement workflow procedures and continuous improvement initiatives for the parts department.
• Work closely with other departments moving parts from one repair order to another when needed. Example warranty denied.
• Control, protect, maintain inventory by always accompanying the Tech in the parts area, charging out parts on work orders with the correct part number, quantity and any extra charges: freight, crate, etc.
• Report all corrections, concerns, and irregular situations to management immediately.
• Complete a perpetual inventory check of all products that is not on a min/max system found at your workstation that is work related. Example: putty, tire covers, etc.
• Perform random inventory spot checks on items, making sure that the quantity and description match the information in Light speed. Report any discrepancies to the Purchasing Agent.
• Inform back parts department if you need to leave your station for any amount of time, never leaving the parts window unattended.
• Make sure that your work station is kept clean and organized. All parts that are being returned by Techs must be put back in their proper location. Ensure these items have been removed from the original work order including any extra charges: crate, freight etc.
• Prepare and have parts kits ready when needed by Techs: water bypass kits, shackle kits etc.
• Be well versed in the job description of the Shipping Admin and Parts Receiving Agent as you will be asked to cover this post when needed. Keep lines of communication open with all back parts staff so that the transition will be smooth.
• Provide a thorough demonstration of trailer to customers; going into to detail and physically displaying how each aspect of the unit functions, its purpose, and use and care instructions. Staging is sometime part of the demonstration; demo professionals are responsible for setting up trailer for demonstration.
• Answer customer's questions about product; if unable to follow up until you can get satisfactory information for the customer.
• Explain merits of additional merchandise or product add-ons to persuade customers to buy product. Showcase the benefits, value, and usefulness of certain products, to make them desirable to the customer.
• Suggest additional merchandise to sell to the Parts Manager
• Train other demonstrators.
• Research and investigate trailer to be presented to prepare for demonstrations. Practice demonstrations to ensure that they will run smoothly. Prepare and alter presentation contents to target specific audiences.
• Perform other tasks as assigned by management

Core Competencies and Qualifications:

• Parts technician experience an asset
• Proficient with computers and Microsoft Programs (Word, Outlook, Excel etc.)
• Exceptional customer service skills with ability to lead discussions and develop a quick rapport with a wide variety of people
• Strong initiative and ability to work well with limited supervision
• High degree of accuracy and problem-solving skills
• Ability to effectively prioritize and execute tasks

Job Types: Full-time, Permanent

Expected hours: 40 per week

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• parts advisor: 1 year (preferred)

Work Location: In person