Job Description

We are currently hiring a Parts Customer Care Representative to join our growing team!



Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.



WE OFFER

Competitive compensation Tuition reimbursement Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more Pension plan Boot allowance Opportunities for advancement and ongoing professional development


POSITION SUMMARY


Reporting to the Branch Manager, this role is responsible for answering and processing incoming parts calls and for department contact with customers, service technicians, and parts van personnel. The Parts Customer Care representative processes parts orders through the parts system.

Handles all aspects of customer enquiries and orders, on the telephone and at the order desk. Prepares quotes for customers and technicians. Source parts for resale to customers. Ensures all invoices have branch coding and Management approval. Handles requests/complaints from suppliers, customers, and technicians for follow up to ascertain reason and delay. Maintain inventory controls General warehouse duties and responsibilities as required.


KNOW HOW & EXPERIENCE

Ability to work in a fast-paced environment Able to multi-task Able to work under pressure. Demonstrate customer relations ability. Excellent communication and interpersonal skills required. Demonstrate problem solving and decision-making skills. Excellent organizational and planning skills. Detail oriented Motivation and team spirit, must be able to work extremely well within a team A safety focused; self-starter who takes pride in a job well done Computer literate with Microsoft products Experience with parts, order counters but would be considered an asset. Excellent analytical and reasoning skills.

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.



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