Job Description

Overview:

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Client Administration function is a vital part of the firm's Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.


KPMG is looking for a Partner Administrative Supervisor who can provide support on a range of activities to ensure a high-quality product.

What you will do:

Responsible for oversight, supervision and support of the administrative team, including performance management, training and process implementation Professionally interact with clients as directed. Action client communications and respond in a timely fashion. Independently action routine enquiries and escalate complex client enquiries to appropriate parties based on knowledge of practice, structure and work processes Monitor Partner's email inbox. Flag and prioritise emails based on urgency and subject matter at the discretion of the Partner Proactively look ahead and manage Partner calendar/schedules, maximising the best use of their time. Proactively and independently identify, resolve, and manage calendar conflicts Onboard new Clients and update existing Client entities in IBS internal database Enter new Partner contacts to internal database. Update contact information for any existing contacts. Manage Partners' contacts with Canadian Anti-Spam Legislation, ensuring implied consent is current Work with the GTA and marketing teams when required with specific client proposals, RFP, email distribution, client event communications. At Partner discretion, manage or support proposal process in collaboration with marketing resources Create, proofread and distribute various communications on behalf of the Partners Handle routine communications on behalf of Partners and report on actions taken Coordinate and manage the Risk Management workflows/approvals required during the client/engagement acceptance process on behalf of the Engagement Team Support the Engagement Team with Client engagements and global multi-firm engagements from beginning to end Coordinate scheduling for internal and external client meetings, leadership meetings, and events via Teams and/or in person including logistics, securing meeting space, catering, invitations and RSVPs. Compile, transcribe, and distribute minutes of meetings when required and follow up on action items following the meeting Handle domestic and internal travel arrangements and reservations as required, including business visas and other travel documentation. Book hotel accommodations, car rentals/services, restaurant reservations as may be required Complete, reconcile, and ensure timely submission of time and expense reports for the Partner Assist with onboarding and offboarding activities for new full time and contract staff. Work closely with Human Resources and ITSC to arrange hardware/software resources required prior to the individual's start date Manage space and office/workstation assignments for the group Act as a liaison between partners and Delivery Centres on Risk and Billing Management requirements as applicable Initiate and code invoices

What you bring to this role:

College diploma or an equivalent combination of education/experience in administrative assistant skill set Minimum 5 years administration experience Demonstrated supervisory and relationship management skills with a focus on coaching, building trust, and driving team results Good judgement and analytical skills Excellent written and communication skills Ability to work independently Advanced skills with MS Office Products, in particular, Microsoft Word, Outlook, Excel, and PowerPoint

Providing you with the support you need to be at your best:

Our Values, The KPMG Way: Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters


KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process:

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.


Work Location: In person