Job Description

Overview

Hilton Mississauga/Meadowvale is seeking a friendly, detail-oriented, and professional

Night Auditor

to join our great team. This role combines front desk guest service responsibilities with essential nightly auditing. The ideal candidate will provide exceptional hospitality, ensure an efficient overnight front office operation, and maintain the hotel's professional financial standards by managing end-of-day procedures.

Responsibilities

- Guest Services & Front Desk Operations

Greet all guests professionally upon arrival and departure, ensuring a warm, welcoming experience Perform check-in and check-out procedures efficiently, accurately, and in accordance with Hilton brand standards Respond to guest inquiries in person, over the phone, and via email, providing accurate, helpful information Anticipate guest needs and proactively offer assistance to enhance overall satisfaction Handle special requests such as room changes, late checkouts, amenity deliveries, or billing adjustments Process payments, verify identification, and follow secure cash-handling and credit card procedures Maintain knowledge of local attractions, transportation options, restaurants, and hotel services to assist guest.
-

Night Audit Responsibilities

Complete nightly audit procedures to balance and reconcile the hotel's daily financial transactions Verify room charges, payments, folios, and departmental postings for accuracy Check end-of-day reports against POS systems and correct discrepancies before morning turnover Prepare and distribute daily financial summaries, reports, and supporting documentation for management Audit and process no-shows, cancellations, rate overrides, to ensure compliance with policies Review credit card authorizations and correct any declined transactions Ensure all revenue outlets (front desk, restaurant, marketplace, etc.) are balanced and properly recorded Investigate irregularities in daily reports and escalate issues when required Perform system resets, rollovers, and backups to prepare for the next business day Verify cash float balances and ensure proper documentation of deposits

Skills

Excellent phone etiquette and communication skills Strong customer service orientation with a friendly demeanor Previous experience in front desk or hospitality roles preferred Multilingual or bilingual abilities are highly desirable to assist diverse guests Familiarity with multi-line phone systems and guest service software is a plus Knowledge of hotel operations, guest services, and hospitality standards Ability to handle multiple tasks efficiently in a fast-paced environment Professional appearance and positive attitude at all times

Benefits

Hilton Travel Discount Program Complimentary team member parking Employee Assistance Program Complimentary meals, beverages, and snacks in the employee cafeteria Store discounts Wynn Fitness Club corporate membership discount

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton Mississauga/Meadowvale welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Hilton makes every effort to accommodate candidates with disabilities. For assistance, please contact us at AODA_HILTONS_IN_CANADA@hilton. com anytime, or call 1-844-217-AODA Monday through Friday, 9:00am - 5:00pm EST

Job Types: Part-time, Fixed term contract, Casual, Seasonal, Internship / Co-op

Pay: $20.00-$22.45 per hour

Expected hours: 1 - 24 per week

Benefits:

Discounted or free food Employee assistance program Flexible schedule On-site gym On-site parking Store discount
Work Location: In person

Application deadline: 2025-12-10