Job Description

Indulge in a Sweet Career Opportunity!

Laura Secord

, Canada's Premier Chocolatier is always looking for great employees to join our team. Enthusiasm, a positive attitude, superior leadership skills, and a flair for customer service are few of the qualities that will make you a hit with both our customers and your fellow staff. You also love responsibility, thrive in a fast-paced environment and will have the flexibility to work a variety of shifts including days, evenings and weekends.

Role Summary:

Reporting to the Store Manager, the Key Holder supports the management team in achieving sales goals while delivering a high level of customer service. This role assists the Store Manager in maintaining store operations while carrying out the Laura Secord vision.

Major Tasks:

Supports the management team in achieving sales objectives. Consistently follows Customer Service standards. Ensures all opening/closing procedures are completed in a timely and accurate manner. Provides honest and constructive feedback to the Manager. Helps maintain the cleanliness and appearance of the store. Follows merchandising guidelines and plans. Adheres to company policies and procedures to ensure customer satisfaction and achieve store goals. Supports the team in delivering the company's objectives and new initiatives. Performs other related tasks.

Key Skills

Effective:

Sales-focused. Uses sales skills to support store objectives. Uses product knowledge to sell products.

Customer-Focused:

Acts as a role model for Seasonal and Part-Time (CSR) employees by demonstrating strong standards. Creates and maintains a warm, friendly atmosphere. Demonstrates a "customer first" attitude.

Teamwork/Leadership:

Works well as a team member. Provides support to other team members and the Manager.

Operations:

Organizational Skills:

Good prioritization. Demonstrates administrative skills.
Communication Skills:

Communicates effectively, kindly, and clearly with customers and team members. Demonstrates effective communication when in charge of the store. Practices active and attentive listening.

Merchandising:

Visual Merchandising:

Takes pride in the cleanliness and appearance of the store. Pays attention to detail.

Attributes:

Good energy. Positive and friendly attitude. Organized.

Education/Experience:

Sales/Customer Service experience.

We offer:

A fun team atmosphere where you can use your creativity An ever-changing product line which creates seasonal excitement Opportunities for advancement

We expect:

A retail background, preferably 2-3 years, supervisory experience is an asset An open/flexible schedule to work a variety of shifts Exceptional customer service and communication skills The ability to multi task An aptitude for merchandising Looking to advance their career in retail management Ability to travel an asset
Job Type: Part-time

Expected hours: 20 per week

Shift:

Afternoon shift Day shift Evening shift Morning shift
Work days:

Monday to Friday Weekends as needed
Work Location: In person