Job Description

The Hampton Inn and Suites by Hilton Calgary Airport is looking for a Part-time Guest Service Agent.

Duties and Responsibilities:

• You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty.
• Registers, process guest's arrivals, departures and taking required payment.
• Managing guest's profiles on a daily basis and coordinate room assignments and pre-arrivals.
• Required to answer and take reservations over the telephone in a professional manner.
• Arranges fulfillment of customer service by working closely with other department.
• Stays current with development in the hotel by reviewing and updating the log book.
• Any other duties as assigned.

Requirements:

• Weekend availability is a must.
• Ability to work mornings, afternoon, evening, weekends and holidays.
• We are looking for someone that is Friendly, Authentic, Caring and Thoughtful.
• Self-starter, punctual, energetic and has the ability to work under pressure.
• Competent computer skills.
• Strong problem solving skills.
• Communicates effectively with guests and co-workers.
• Possess class 5 driver license.
• Ability to remain calm and professional in stressful situations.
• Previous experience in hotels is an asset.
• Remuneration based on experience.

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Type: Part-time

Pay: $15.00-$17.00 per hour

Expected hours: 16 - 24 per week

Additional pay:

• Overtime pay
• Tips

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Evening shift
• Every Weekend
• Holidays
• Morning shift

Ability to commute/relocate:

• Calgary, AB T2E 8S6: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person