Job Description

Job Overview

We are seeking a dedicated and customer-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring the smooth operation of our hotel during night shifts. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various tasks efficiently while maintaining a high standard of hospitality.

Duties

Greet guests upon arrival and provide a warm welcome to ensure a positive first impression. Manage front desk operations, including check-in and check-out procedures, while maintaining accurate records. Handle guest inquiries and requests promptly and professionally, demonstrating excellent customer service skills. Operate phone systems effectively, ensuring proper phone etiquette when answering calls or transferring inquiries. Perform nightly audits of financial transactions, ensuring accuracy in billing and reporting discrepancies as needed. Assist with reservations and provide information about hotel amenities, local attractions, and services available to guests. Maintain cleanliness and organization of the front desk area to create a welcoming environment for guests. Collaborate with other hotel departments to ensure seamless guest experiences throughout their stay.

Qualifications

Previous experience in a front desk or guest services role within the hospitality industry is preferred. Strong knowledge of hotel operations and familiarity with property management systems is an advantage. Excellent phone etiquette and communication skills are essential for effective guest interactions. Bilingual abilities are highly desirable to cater to diverse clientele. Demonstrated ability to provide outstanding customer service in a fast-paced environment. Strong organizational skills with attention to detail for handling financial transactions accurately. Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Clerk/Night Auditor and be part of creating memorable experiences for our guests!

Job Types: Part-time, Permanent

Pay: From $17.60 per hour

Language:

French (preferred)
Work Location: In person