Job Description

Competition Number: REQ 6186
TITLE: Part Time - Contact Centre Agent
DIVISION: Office of the Registrar
SALARY: $23.35 per hour
HOURS: Monday - Friday (See hours of work below)
HOURS PER WEEK: 24
LOCATION: 51 Dockside Drive
STATUS: Regular Part Time Support
EFFECTIVE DATE: Immediately
CLOSING DATE: Open until filled.
Land Acknowledgement
George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
GBC Vision
To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.
Key Responsibilities:

• Provides support for the College and referrals to College employees or departments.

• Provides information on College services such as Student Services, Student Association Services, Registrar\'s Office, Library Learning Commons, Bookstore, Inter-professional Learning Clinic, ITS Help Desk, Human Resources, College events and news.

• Provides information to potential students on the programs and courses offered by the College, information sessions, orientation sessions, and tours.

• Explains the application or registration process and options to potential Full time or Continuing Education students.

• Explains the processes and procedures for registration, withdrawal, refunds, grade appeals, admissions, records, financial assistance, financial accounts, account holds and other account inquiries.

• Provides assistance with Identity Management processes, resets passwords and web navigation for the self-serve password utility.

• Other related duties as assigned.

Educational and Experience Requirements:

• Two-year college diploma or university degree in Business Administration or equivalent.

• Minimum two years customer service-related experience.

• Experience working in a high-volume call centre or student services department and working with a diverse population is an asset.

Skills and Attributes:

• Demonstrates excellent keyboarding skills, web navigation and ability to learn new software applications quickly.

• Solid listening, communication, and problem-solving skills to deliver a high level of student and customer service.

• Excellent collaboration, teamwork, and people skills.

• Demonstrated commitment to uphold the College\'s priorities on diversity and equity.

Hours of Work (Varied): Monday to Thursday 8:00 am - 6:00 pm. Friday 8:00 am - 5:30 pm.
Note: Shifts may vary week to week based on operational needs.
Up to 35 hours per week during busy periods: January, June, July, September.
Interview process may consist of a practical skills component.
Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:
prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .
George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.
George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact confidentially.