Job Description

Job description

Are you a friendly and organized individual who thrives on taking initiative? Do you have excellent communication skills and a passion for providing exceptional customer service on the phone, by email and in person? Are you looking to join a workplace and a team with a culture that fosters balance, fun, and continued learning? If so, we have an exciting opportunity for you to join our administrative team at The Rehab Grid!

About Us:

The Rehab Grid is a multidisciplinary clinic that aspires to lead the way in delivering innovative and comprehensive care, continually pushing the boundaries of what's possible in rehabilitation.

Our vision is to empower our patients on their path to recovery, helping them regain their highest level of functioning and quality of life. We aim to be a trusted resource for our community, providing the highest standard of care with a focus on compassion, individualized treatment, and long-term well-being.

For our staff, we foster a collaborative workplace that encourages both professional and personal growth. Our staff work hard to serve our patients. In much the same way, we work hard to serve our staff and ensure that this job serves their life needs and goals at all times. Having our staff doing what they love, feeling empowered by their work, and having fun while doing it is central to our vision.

Position Details:

Title: Part Time Administrator

This is not a summer, remote, or temporary role.

Hours: 15-20 Hours per week

Responsibilities:

- Phone and Email Communication: Respond to phone calls and emails promptly, addressing inquiries, assist with new patient bookings, explain our services, handle cancellations and re-bookings

- Warmly Greet and Assist Patients: You will be the first point of contact for patients visiting our clinic. Greet them with a friendly and welcoming demeanor, ensuring they feel comfortable and supported throughout their visit.

- Appointment Scheduling: Efficiently manage appointment bookings, rescheduling, and cancellations. Work with practitioners to optimize scheduling and minimize wait times.

- Patient Records Management: Maintain accurate and confidential patient records, ensuring all information is updated and organized properly in our electronic health records system.

- Billing and Payments: Handle patient payments, direct insurance billing, and assist with billing-related inquiries.

- Maintain Reception Area: Keep the reception area clean, organized, and presentable.

- Support Clinic Operations: Collaborate with the clinic team to ensure smooth daily operations and support other administrative tasks as needed.

Qualifications:

- Excellent Communication Skills: Strong verbal and written communication abilities are essential for this role. Proficiency on phones is required.

- Customer Service Oriented: A friendly and patient-centric attitude is a must! Previous experience in customer service or a healthcare setting is advantageous.

- Organized and Detail-Oriented: The ability to multitask, prioritize tasks, and maintain attention to detail is crucial in this role.

- Proficient with Technology: Comfortable using computer systems, phone systems, electronic health records (EHR), and basic office software (ie
Excel, Google Drive).

- Professionalism: Demonstrate professionalism, empathy, and confidentiality when dealing with patients and their sensitive information.

- Eligibility to Work: Applicants must be legally entitled to work in Canada

Experience with Customer Service on the Phone and Direct Insurance Billing is an asset

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 15 - 20 per week

Benefits:

Casual dress Company events On-site gym On-site parking
Flexible language requirement:

French not required English Mandatory
Schedule:

Evening shift Monday to Friday Weekends as needed
Application question(s):

How many years of experience do you have answering phones? How many years of direct medical insurance billing?
Experience:

Direct Medical Insurance Billing: 1 year (preferred)
Language:

English (preferred)
Work Location: In person

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Casual dress Company events On-site gym On-site parking Paid time off
Application question(s):

How many years of experience do you have answering phones?
Experience:

Direct Insurance Billing: 1 year (preferred)
Work Location: In person