Job Description

Department


Chiefswood Park - 340


Location


Chiefswood Park


Position Type


Supervisor/Manager - 35 hour work week


Salary


$80,800.00 per annum


Date


2025.10.29


Description


WAGE: $80, 800.00 per annum
POSITION TYPE: Full-Time Permanent - 35 hours per week

Evening, Weekends and Holidays as required

SECURITY CLEARANCE: Police Record Check Required upon Offer


DESIRED EDUCATION: Post-Secondary

PARK AND BANQUET MANAGER

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SUMMARY

Reporting to the Director of Operations, the Park & Banquet Manager will manage the daily operations and oversee Chiefswood Park and the Gathering Place by the Grand in the Six Nations of the Grand River Community. The candidate must possess exceptional leadership, strategic thinking, communication and organizational skills. The Park and Banquet Manager will work within the policies and procedures established by the Six Nations of the Grand River Development Corporation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Leadership & Planning

Provides overall strategic direction for Chiefswood Park and the Gathering Place by the Grand, ensuring alignment with the organization's vision, growth strategy, and community values.


Collaborates cross-departmentally to ensure operational plans and resources effectively support growth, sustainability, and visitor satisfaction.


Develops and implements short- and long-term operational strategies to meet revenue, occupancy, and customer satisfaction targets.


Partners with community stakeholders, tourism organizations, and local businesses to expand park offerings, increase visibility, and strengthen community engagement.


Leads policy and process improvements to enhance efficiency, customer service, and alignment with organizational goals.

Operations & Process Management

Oversees daily operations, maintenance, and service delivery at both sites to ensure a safe, welcoming, and well-maintained environment. Analyzes and improves operational systems, including software and processes, to streamline workflows, increase capacity, and enhance customer experience. Develops clear operational frameworks that outline supported offerings, booking procedures, and event capabilities. Ensures compliance with health and safety regulations, AODA accessibility standards, and all relevant policies and procedures. Provides accurate, timely reporting to meet internal deadlines and organizational requirements.

Financial & Resource Management

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Manages and monitors operational budgets, ensuring cost efficiency and financial accountability. Accurately forecasts labor requirements and allocates staff and resources to optimize operations and service delivery. Coordinates with the Finance Department to support cross-departmental budgeting, reporting, and financial planning.

Team Leadership & Development

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Supervises, mentors, and supports all park and GPG staff, including Guest Experience, CSR, and seasonal employees. Oversees recruitment, onboarding, scheduling, and training to ensure high-performing and engaged teams. Collaborates with the Assistant Director of Operations to develop and deliver operational training programs. Establishes and tracks Key Performance Indicators (KPIs) for staff on a weekly and monthly basis, providing feedback and accountability. Promotes a culture of teamwork, respect, and continuous improvement.

Customer Experience & Program Development

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Works closely with the Sales and Marketing team to increase group bookings, special events, and seasonal programming. Develops and maintains an annual calendar of offerings that align with community and customer interests and organizational goals. Partners with Food Services to provide insights and feedback to enhance catering and event offerings. Seeks and implements innovative solutions to improve guest satisfaction, accessibility, and overall experience.

Other Duties

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Performs other duties as necessary.

ADDITIONAL SKILLS AND ABILITIES

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Excellent relationship management and customer service skills. A strong work ethic with a focus on accuracy and attention to detail. Ability to embrace and champion change. Reliable, responsible, and accountable. The ability to perform well under pressure and to assess and prioritize workload. Ability to handle the public with tact, discretion, and with a pleasing personality.

EDUCATION / EXPERIENCE

Minimum Requirements:

Successful completion of post-secondary education in the travel and tourism, event management, business administration, management studies or similar program and two (2) years of management experience.

OR

Secondary School Graduate (Grade 12) plus five (5) years of Management experience. Computer skills and knowledge of software such as: Microsoft Word, Microsoft Excel, POS, or other relevant programs. Excellent verbal and written communication skills. Maintain confidentiality; ability to handle the public with tact and discretion with a pleasing personality. Must exhibit a high degree of initiative to work independently and have the ability to organize the workload so all deadlines are met. Must possess valid driver's license. Excellent customer service skill. Must have a pleasant attitude and disposition for working with the staff and public. Willing to work flexible hours, evenings and weekends and holidays. Must pass a police record check. Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures.

IMPACT OF ERROR

Error in judgement may lead to loss of credibility, poor public relations, public confidence, and misinformation resulting in embarrassment and potential liability to the Six Nations of the Grand River Development Corporation.

CULTURE

The purpose of the Development Corporation is to enhance Six Nations to derive economic benefits, create employment for community members and generate income to support community priorities. Six Nations of the Grand River Development Corporation will pursue economic self-sufficiency without sacrificing the cultural values and integrity of the Six Nations People.

EXTERNAL/INTERNAL RELATIONSHIP

Community Members, Customers, Vendors, Human Resources, Finance, and Development Corporation Staff.

WORK ENVIRONMENT

This position requires normal physical effort. This position requires normal visual/sensory effort. This position typically operates in a generally agreeable work environment; outdoor work may be required Working conditions has a high public relations profile with local and outside communities.

DIMENSIONS (FINANCIAL/STAFF)

Responsible for the management of Chiefswood park staff and Guest Experience Coordinator's.

REPORTS TO

Director of Operations

ACCOMMODATIONS

At Six Nations of the Grand River, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe, and respectful workplace. Human Resources will accommodate any needs under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, as may be requested and/or required by law. If you require accommodation during any phase of the recruitment and selection process, please reach out to Human Resources at hrdept@sndevcorp.ca.

NOTE: If you are unable to apply through the website, resumes can be dropped off at the Administration building between 9:00am and 4:00pm Monday-Friday.

BENEFITS TO WORKING AT SNGRDC

Extended Health and Dental Benefits Pension Incentive Programs Performance based merit increases Team Member Recognition Program Comprehensive paid time off - vacation, sick, personal time, and paid holidays Education Reimbursement Company Mentorship Program Team Member and Family Assistance Plan Training Opportunities Corporate Events


Exempt : No
Type : Supervisor/Manager - 35 hour work week
Department : Chiefswood Park - 340
Location : CP