Job Description

Requisition ID: 19678

Department: Ottawa Public Library

Service: Branch Operations

Branch: Public Services

Employment Type: Multiple Casual and Part Time Positions

Work Hours: Various hours per week

Various Shifts: Days, Evenings, Weekends

Affiliation: CUPE 503 Library - Public Service Job

Salary Information: $25.182 - $29.455 per hour (2025 rates of pay)

Location: Various Locations

City: Ottawa, ON

Job Category: Ottawa Public Library

Application Close: 07/11/2025

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for the customer-centric public library activities, programs and services offered by the Library's 33 branches, mobile and digital services, to meet the needs in their catchment area.
You are responsible for carrying out the shelving and retrieval of books and other library materials and assisting with the processing of materials in the assigned branch. You are also responsible for answering general inquiries from the public, and transitioning all other questions to relevant staff.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Principles and the Canadian Federation of Library Associations' position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of Grade 9
No experience required

KNOWLEDGE

Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures. Working knowledge of applicable occupational health and safety legislation. General knowledge of Ottawa Public Library policies and procedures related to health and safety.

COMPETENCIES, SKILLS AND ABILITIES

Basic computer skills Ability to sort and organize library materials in accordance with prescribed system and procedures. Ability to follow written and verbal instructions Ability to use tact, discretion and confidentiality Customer service skills Ability to work effectively as a team member Ability to successfully complete all required training Attention to detail Adaptability Strongly committed to quality customer service Ability to perform routine manual or clerical tasks, and maneuver book carts and lift boxes up to 40 pounds

WHAT YOU NEED TO KNOW

Various Language Requirements: +

Some Positions:

English oral, reading, writing, required.
+

Some Positions:

Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Additional vacancies may occur during the competition process.

Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.*
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.




We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.



The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.



The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.



Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.