Job Description

Union/Affiliation:

C.U.P.E. Local 3338

Pay range:

$1,895.65 to $2,145.78 bi-weekly

SFU Department Descr:

Residence and Housing

Position Grade:

6

# of openings:

1

Biweekly Hours:

70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose - the essence of SFU - is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.


Residence and Housing is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Campus Services by:

Creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services. Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable, and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of housing and residence students and users in a responsive, timely, courteous, efficient, and effective manner. Fostering professional relationships with on and off campus partners to enhance services to students and guests. Ensuring ongoing assessment of programs, services, and practices that are dedicated to an ethos of continuous improvement. Arranging ongoing training and development for staff to ensure they are knowledgeable about best practices in the housing and residence life field; and able to properly contribute to the student affairs profession and SFU community.

About the Role

Acts as the overnight first point of reference for community support, safety and incident response which includes the promotion of, response to, and maintenance of student safety and wellness in Residence. This will occur during assigned shifts from 10:00pm to 6:00am. In accordance with university policies, department procedures, and community standards, the position responds to after-hours incidents, exercising sound judgement in the application of established policies and procedures, escalating calls to the Residence Life Coordinator or Management Team (RLC or RLMT) when necessary. In conjunction with the Residence and Housing Front Desk Staff, triages community member enquiries and problems, and provides community response by phone or in person to uphold Residence Community Standards. Completes rounds of the residence community as scheduled and as needed to provide appropriate and timely community response and identify any unreported community response requirements. Completes Incident Reports, Call Logs and other reports as requested. Performs front desk limited services in the absence of Front Desk Staff.


Full