Job Description

Welcome to Willow Place, The heart of our work is healthy relationships. Willow Place provides inclusive, no-cost family violence prevention services, 24-hours, every day of the year to anyone in need of support with situations of family and interpersonal violence (women, men, youth).

Are you seeking rewarding and challenging work? Willow Place has full-time, part-time and casual entry level employment opportunities available. We welcome diverse skill-sets, experience, and backgrounds including students, semi-retired and retired persons.

Rotational Hours:

Available

to work a minimum of 3 overnight shift (10:45pm -7:45am) every week

Our Approach

Trauma Informed Harm Reduction Strength-Based Client Centered

Sound Good So Far? We're Hiring!

Part-time Intake Worker position available now

JOB SUMMARY

The Intake Worker provides intake, crisis line support and practical help for residents on the night shift as well as a variety of administrative services as assigned by the Administration and Human Resource Coordinator and Clinical Supervisor. The Intake Worker understands and is able to support the principles of harm reduction, a trauma-informed environment and a strength-based, client-focused service.

QUALIFICATIONS

:

Completed or pursuing post-secondary education or training. Completion of a Human Services Degree or an Administrative Assistant program considered an asset.

Awareness and understand of harm reduction, trauma, client-centered and strength based counselling and the effects of family violence on women, men and children.

Demonstrated knowledge of family violence, gender-based violence, oppression and its impact on women, men and children.

Minimum keyboarding speed with accuracy of 50 wpm.

Familiar with Microsoft Office Suite and using databases.

Organizational and time management skills with attention to detail.

Clear understanding of confidentiality

Able to work under pressure and with minimal supervision in a team environment and balance competing demands for time

Excellent inter-personal communication, written communication and conflict resolution skills.

Excellent problem solving, decision-making and analytical skills.

Knowledge of community resources.

Current Emergency First Aid and CPR Certificate.

Current Non-Violent Crisis Intervention Certificate.

Flexible to meet the needs of a 24-hour care facility.

Satisfactory Abuse Registry and Criminal Record Check.

MAIN DUTIES & RESPONSIBILITIES:

Reception/Administration

Intake and Crisis Line support

Client Relations

RECEPTION/ADMINISTRATION:

Answers and accurately directs phone calls and other inquiries positively and professionally.

Greets residents and guests warmly and positively and ensures an accurate and continuous record of who is in the premises, according to security protocol.

Stores, tracks and dispenses resident medication.

Provides word processing and administrative support as required.

INTAKE AND CRISIS LINE SUPPORT:

Completes a structured comprehensive written intake assessment for each caller requesting services.

Provides information and counselling support to crisis line callers.

Welcomes new clients and administers intake process including logging all Intake information into the client database.

CLIENT RELATIONS:

Proactively creates a space of unconditional positive regard that allows clients a safe space to focus on their own mental, emotional, physical and spiritual well-being.

Models healthy relationship behaviors in all interactions in the work environment.

Competently, respectfully and appropriately deals with aggressive or inappropriate behaviors without personalizing the behavior.

TEAM RESPONSIBILITIES/STAFF DEVELOPMENT:

Adheres to the values and guiding principles of Willow Place.

Adheres to the agency's policies and procedures

Organizes the workload and demonstrates effective time management.

Participates as a responsible team member by communicating and providing supports to co-worker as required.

Adheres to the agency's policy for conflict resolution and maintenance of a respectful workplace.

Acts as a responsible team member by maintaining clear, direct and respectful communication with team members, other teams and management.

ORGANIZATIONAL RESPONSIBILITIES:

Maintains agency confidence and protects operations by keeping the information confidential.

Represents Willow Place in a professional manner.

Uses appropriate mechanisms for resolving internal agency problems.

Maintains a strictly confidential/professional relationship with clients.

Engages in regular supervision with the Clinical Supervisor.

Any other duty(ies) as and when assigned by the management

Job Type: Part-time

Pay: From $24.76 per hour

Benefits:

Employee assistance program On-site parking Wellness program
Experience:

Crisis Line : 1 year (preferred) intake: 1 year (preferred)
Work Location: In person