Job Description

JOB RESPONSIBILITIES

Soar Community Services offers a continuum of social housing services to meet client needs ranging from homelessness to independent living. As part of the continuum, we offer Emergency Shelter Intake Services to support clients in securing emergency accommodations, as well as our emergency shelter, Transitional Housing and Supportive Housing programs.

The Emergency Shelter Intake Services program is staffed 24/7 and is open to the public 16 hours a day to offer in-person and onsite support, connecting clients to available resources including housing services. Staff overseeing the Emergency Shelter Intake Services program will be located out of the waiting room during opening hours between 8am-12am and in addition to answering the phone lines, they will be responsible for supporting individuals accessing indoor support, 365 days a year, including accessing showers, laundry, food and hygiene supplies.

As the Emergency Housing Support Worker for the Emergency Shelter Intake Services and waiting room, you will:

Deliver direct client service for vulnerable and marginalized individuals accessing a safe space including access to basic amenities during extreme temperatures in the Brantford area. Work collaboratively with the Housing Services team to ensure program delivery to all clients. Integrate a harm reduction approach. Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements. Participate in department and sector case management meetings. Liaise with available resources and referring agencies according to client-identified prioritization of needs and interventions.

Hours of work

: Sunday-Monday and Thursday-Friday, Days and Afternoons

Contract: 6 months with possibility of extension

COMPENSATION AND BENEFITS

Hourly wage range: Starting at $24.74 plus shift premiums

REQUIREMENTS AND QUALIFICATIONS

Have a college diploma in a Human/Social Services field. Have a minimum of 2 years' combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness. Proficient in Microsoft Office and familiarity with databases. Have access to reliable transportation. Able to manage occasional exposure to vicarious traumatic stress. Able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.
Start date: As soon as possible

Email:Jonathan.carver@soarcs.ca

Apply by: November 7, 2025

Reference: TFT Emerg. Housing Intake Worker

SOAR Community Services Inc. is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

The Agency values the diverse and intersectional identities of its clients and staff. The Agency regards equity and diversity as an integral part of excellent community service and is committed to accessibility for all staff. The Agency seeks applicants who embrace our values and beliefs around respect for the dignity and diversity of our clients, staff, and community. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Metis, and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

The Agency encourages applications from all qualified individuals. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Privacy Act.

Only those selected for an interview will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: From $24.74 per hour

Benefits:

Casual dress Company events Employee assistance program Paid time off Wellness program
Education:

DCS / DEC (required)
Experience:

combined student placement and/or paid relevant: 2 years (required)
Work Location: In person