Job Description

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.



The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family!

Job Title:

Overnight Duty Manager

Department:

Front Office / Operations

Reports To:

Operations Manager

Location:

Sutton Place Hotel Revelstoke & Revelstoke Mountain Resort

Position Summary

The Overnight Duty Manager provides overnight leadership, ensuring the safety, comfort, and service continuity for all guests and team members across The Sutton Place Hotel and Revelstoke Mountain Resort properties. This role oversees guest experience, security, emergency response, and after-hours operational needs to maintain a consistent level of hospitality and protection throughout the night.

The Overnight Duty Manager acts as the primary on-site decision-maker during overnight hours and ensures all standards, policies, and procedures are upheld.



Key Responsibilities



Guest Experience & Service

Serve as the primary point of contact for all overnight guest interactions, resolving issues promptly and professionally. Support late arrivals, early departures, and special guest needs while maintaining brand standards. Conduct overnight property rounds to ensure guest satisfaction, cleanliness, and safety. Ensure VIP arrivals, special requests, and in-house concerns are actioned and communicated to the day teams.

Security & Safety Oversight

Oversee overnight building security, including key control, door checks, and surveillance monitoring. Conduct regular interior and exterior patrols; identify and report hazards, suspicious activity, or maintenance needs. Lead emergency response procedures (fire alarms, medical incidents, evacuations), ensuring proper documentation and escalation. Enforce quiet hours and respond to noise disturbances in a professional, guest-focused manner.

Operations & Property Management

Serve as the operational lead for the hotel and RMR overnight Complete nightly operational logs, incident reports, and handover notes for management. Assist with overnight housekeeping or engineering support when necessary (e.g., room moves, minor maintenance resets, linen runs). Verify cleanliness and readiness of hotel public areas, lobbies, hallways, elevators, and exterior walkways. Support resort-side operational needs such as coordinating with Patrol, Grooming, or Facilities teams when required.

Team Support & Leadership

Provide support and direction to overnight staff (Front Desk, Security, Housekeeping, Engineering). Ensure policies and procedures are followed, especially around guest safety, cash handling, and incident escalation. Foster a calm, professional, and hospitality-driven environment even during challenging situations.

Administrative & Reporting

Prepare nightly summaries including occupancy updates, incidents, guest feedback, and follow-up items. Oversee lockouts, lost & found logging, and night audit support as needed. Liaise with senior hotel leaders regarding major incidents, emergencies, or service failures.

Qualifications

Previous experience in hotel operations or guest services in a leadership capacity. Strong situational awareness and ability to remain calm under pressure. Excellent problem-solving and decision-making skills. Strong communication skills, both verbal and written. Ability to work independently with minimal oversight. Must hold OFA Level 2 (minimum), or be willing to obtain OFA2. RMR will support training and certification. Comfortable working overnight shifts, weekends, and holidays.

Skills & Competencies

Guest-focused leadership Conflict resolution Emergency response & safety awareness Professionalism and discretion Multi-tasking across hotel and resort needs High accountability and reliability

Benefits

Complimentary Season's Pass to Revelstoke Mountain Resort Reciprocal deals on lift tickets at other local mountains Extended Health, Dental, Vision Care after 3 months of full-time employment. Matching RRSP program (after 6 months of service) for full time employment only. The Sutton Place Hotel Revelstoke offers competitive salary packages, an incredible work environment, and career advancement opportunities. Northland Perks Program and third-party partnership discounts for all employees. Employee Assistance Program (EAP)

Please apply online.



The Sutton Place Hotel Revelstoke is an Equal Opportunity Employer. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Candidates must have legal working status in Canada.