Job Description

Our Dining Room Team is instrumental in our success by helping to create special and lasting memories for our Guests.

In overseeing our Dining Room Team, you will enjoy working in a fast paced, Team oriented environment. Your passion for Guest service and flawless attention to detail will combine to produce a seamless event with personalized attention.

Please note this position requires full-time open availability including evening & weekends

Position Summary

: To oversee all team members and service in the Restaurant, Bar and Banquet Rooms while ensuring that the highest level of service is provided at all times.

Duties and Responsibilities:

Providing personalized and exceptional guest service at every given opportunity

Meeting established up-selling and sales goals

Ensures the outlets are fully operational in terms of both quality and sufficient staffing to service the guests

Responsible for scheduling of team members as necessary

Prepares schedules to be posted seven days in advance of the first day of the pay cycle

Responsible for daily payroll of department, disbursement of gratuities, the monitoring of labour costs and maintaining staffing levels in accordance to budget under the supervision of the General Manager

Responsible for maintaining inventories, adequate par levels and purchasing of necessary product under the supervision of the General Manager

Ensures the team members are aware of and follow all health and safety policies and procedures

Preparing for and facilitating pre-shift meetings

Responsible for restaurant reservations and reservations system, maximizing seating occupancy while maintaining a high quality of service

Responsible for the coaching and disciplining of team members as necessary

Responsible to assist Food & Beverage Manager in the recruiting process

To perform all administrative duties as necessary relating to restaurant/human resources policies

Handles all team member inquiries as necessary

Responsible for the cleanliness and tidiness of the restaurant

Responsible for the organization of new team member training

Responsible for all processes related to POS Operations. Some of these duties are as follows: Issuing of new cards, menu input for food & beverage

Responsible for establishing and maintaining controls reporting to assure there is no theft and to minimize waste of all products

Secondary Responsibilities:

Having a thorough knowledge of Lais Hotel Properties' products and services

Suggesting additional product and services meeting our Guests' specific preferences

Assessing Guests' individual needs to meet standards for additional products and services

Actively seeking ways to meet Guests' product or service needs

All other duties as assigned

Technical/Managerial/Administration Requirements:

3 years supervisory skills with 5 years restaurant experience

Work well in a fast-paced environment

Excellent leadership skills

Professional Requirements:

Completion of Restaurant Management courses

Excellent communication skills both written and oral

Computer and monitory skills

Able to recognize and respect customer and team member confidentiality

Smart serve certificate required

Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

Exceptional high standard of hygiene

Professional attitude, dependable, team player

Flexibility to work various shifts including days, evenings, weekends and holidays

Confidence in selling and up-selling products and services

Positive sales-oriented personality

Desire to meet goals

Ethical and honest

Other Requirements:

Prioritize demands of Team Members, other departments and supervisors to meet all objectives

Balance demands of Team members in terms of hours worked versus shift priority and gratuity distribution

The volume of business during peak seasons requires an individual who can remain in control of the situation as well as deal with over-bookings and time-constraints

Questions, quoting the job title and location, may be directed to hr@vintage-hotels.com

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

Job Types: Full-time, Permanent

Pay: $45,000.00-$48,000.00 per year

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care On-site parking Paid time off Profit sharing RRSP match
Work Location: In person