Job Description

BinSentry is an extremely fast-growing ag-tech company started here in KW. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.





With our technology, feed mills, commercial grain handling facilities, and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and - most significantly - uncovering new savings. Today, BinSentry is monitoring more than 20,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way. For more information visit www.binsentry.com



As we scale up, we're looking for an

Outcomes Manager

to join our Sales team. Reporting to the VP of Sales & Success, the Outcomes Manager plays a critical role in the sales process to ensure the success of prospective customer pilot projects, as well as continued expansion of enterprise accounts. This individual will be responsible for guiding prospective customers through the pilot phase to test BinSentry's technology in their production environments, ensuring a seamless experience, delivering data-driven insights, and ultimately supporting conversion to a full commercial sale. Additionally, the Outcomes Manager will support ongoing customer growth through Quarterly Business Reviews (QBRs) with commercial customers, supporting the sales team as they work to drive expansions, upsells, and cross-sells. The Outcomes Manager will work closely with Account Executives, Customer Success Specialists, and prospective customers to maximize pilot project success and customer satisfaction.



This role requires a blend of project management, training, data analysis, and communication skills to drive engagement and deliver measurable results. The successful candidate can be located either in the KW area, or anywhere in North America.

Key Responsibilities

Pilot Management

Oversee the planning, execution, and evaluation of customer pilot projects, ensuring they meet defined success criteria. Act as the primary point of contact for the prospective customer during the pilot project phase, ensuring alignment between their expectations and the company's objectives. Coordinate cross-functional efforts between Sales, Customer Success, Product, and Operations to deliver a seamless pilot project experience. Proactively identify risks and challenges in pilot project execution and develop mitigation strategies.

Training & Enablement

Develop and deliver training materials tailored to pilot project customers to ensure successful adoption of the product or service. Conduct onboarding sessions, webinars, and hands-on training to facilitate smooth customer experiences. Gather and relay customer feedback to internal teams to continuously refine training and product offerings.

Analytics & Performance Tracking

Monitor pilot project performance metrics and customer engagement levels. Analyze data to identify trends, roadblocks, and areas for improvement. Provide regular reports and insights to internal stakeholders and customers to demonstrate value and ROI.

Presentations & Reporting

Prepare and present pilot project results, insights, and next steps to prospective customers, ensuring a clear path to commercial conversion. Create compelling reports and presentations to support Sales in demonstrating the value proposition. Support Account Executives in final negotiations by providing data-driven insights that reinforce the business case for full adoption.

Qualifications

5+ years of experience in customer success, sales operations, project management, or a related role. Demonstrated training skills, with experience leading teams or individuals to adopt new processes Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and presentation skills, with the ability to engage both technical and business stakeholders. Proven ability to manage multiple projects simultaneously and work cross-functionally. Experience in SaaS, technology, and/or agricultural sectors preferred. Proficiency in CRM tools, analytics platforms, and presentation software.

Key Competencies:

Analytical-minded, with a continuous-improvement outlook Customer-focused mindset with a passion for delivering value. Strong problem-solving skills and proactive approach to challenges. Ability to influence and drive alignment among multiple stakeholders. Highly organized with strong attention to detail.

Why Join Us?

Opportunity to play a pivotal role in scaling a high-impact function. Work with a dynamic team dedicated to customer success and innovation.

BinSentry is pleased to offer:

A meaningful mission in which you are invited to participate Competitive salary, equity package and performance-based bonuses Full, company-paid group health and dental benefits plus your choice of an annual HSA or PSA

(if Canadian)

Comprehensive benefits package, including health, and dental

(if American)

Opportunities for professional growth and leadership development A collaborative, innovative work environment Brag-worthy swag and awesome company events
If you are passionate about driving successful customer outcomes and thrive in a cross-functional role, we'd love to hear from you! Apply today to join our team as an Outcomes Manager.