Job Description

About Us:

Frontier Distribution Services Inc. is a well-established logistics provider specializing in efficient, reliable, and customer-focused freight solutions across North America. Our organization is committed to building long-term partnerships with both carriers and customers while upholding the highest standards of professionalism and service. We are currently seeking an experienced

Outbound Dispatcher

to join our team and contribute to the ongoing success of our operations.

Position Overview:

The Outbound Dispatcher will be responsible for coordinating and managing outbound transportation activities, ensuring the timely and efficient movement of freight. This role requires exceptional organizational skills, strong attention to detail, and the ability to communicate effectively with drivers, carriers, and customers in a fast-paced environment.

Key Responsibilities:

Assign and schedule outbound shipments, ensuring timely pick-up and delivery. Serve as the primary contact for drivers and carriers, providing load details, updates, and instructions. Monitor and track outbound shipments to ensure service standards are consistently met. Address and resolve issues related to delays, breakdowns, or scheduling conflicts with a proactive approach. Maintain accurate records within dispatch systems and ensure compliance with transportation regulations and company policies. Develop and maintain strong working relationships with drivers, carrier partners, and customers. Provide professional customer service through timely updates, issue resolution, and effective communication. Collaborate with other departments to optimize routes, maximize efficiency, and support business goals.

Qualifications:

Minimum 2 years of dispatching, logistics, or transportation experience, with outbound dispatch strongly preferred. Thorough knowledge of transportation regulations and industry practices. Strong problem-solving and decision-making skills, particularly in time-sensitive situations. Excellent verbal and written communication skills. Proficiency with dispatch software and Microsoft Office Suite. Ability to prioritize and manage multiple tasks simultaneously in a dynamic environment. Team-oriented with a professional and dependable work ethic.

What We Offer:

Competitive compensation and benefits package. Opportunities for professional growth and advancement. A supportive work environment with a focus on collaboration and operational excellence. The opportunity to contribute to a respected and expanding logistics organization.
Job Type: Full-time

Pay: $40,481.44-$70,365.78 per year

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Vision care
Ability to commute/relocate:

Kitchener, ON N2R 1A7: reliably commute or plan to relocate before starting work (required)
Experience:

transportation dispatching: 2 years (required)
Location:

Kitchener, ON N2R 1A7 (preferred)
Work Location: In person