Job Description

Outbound Call Center Customer Service and Sales

COMPANY: ZEDD Customer Solutions

A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients' need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.

Located in the Markham Rd. and Hwy 401 neighborhood on Milner Avenue, the Telesales Representative shall manage calls on behalf of our well known clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Telesales Representative is expected to meet and/or exceed established sales targets. Full onsite training is provided and paid for.

You will join a friendly environment where we all work together to create a fun and exciting atmosphere. Zedd cares about your success and provides side by side coaching, re-training/up-training programs and job shadowing.

Qualifications:

Minimum of one year experience in call center sales or retail sales. Preferred proficiency in gaming and social media platforms across multiple devices, including PCs, mobile devices, and gaming consoles. Ability to navigate swiftly and effectively through multiple applications or programs akin to Microsoft Windows, using dual screens, keyboards, and mice. Experience with meeting sales targets. Background in outbound call center operations. Exceptional listening abilities.

Key Responsibilities (Essential functions):

Required to be present at the office for work duties. Conduct outbound sales calls utilizing advanced software interfaces, including the operation of dual keyboards and mice. Engage with customers verbally to facilitate ongoing sales discussions as necessary. Consistently achieve and exceed sales objectives as determined by the client. Manage a high volume of customer sales inquiries, ensuring precise data entry and retrieval across multiple computer systems in real-time. Promptly address and resolve customer issues, upholding the highest standards of professionalism and courtesy. Perform additional tasks as delegated by the Team Leader. Commit to a full-time schedule, including 5 weekdays with alternating Saturdays or Fridays. Adhere to shift schedules ranging from 10:00 AM to 9:00 PM, Monday through Friday, and 10:00 AM to 6:00 PM on mandatory rotating Saturdays. This is a full-time employment opportunity. Immediately report any security concerns to the direct supervisor or the compliance/security manager, maintaining confidentiality as per company policy.
Please be advised that this position is designated for outbound call center sales. The primary responsibilities include managing a high volume of calls by actively listening and simultaneously navigating through various channels. This entails utilizing a soundboard with pre-recorded messages and accurately entering data into computer systems. On occasion, direct interaction with customers may be required to facilitate sales, necessitating verbal communication skills to complement the use of computer-aided tools.

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING

:

Company paid training Work environment that supports our employee's career path 4% vacation pay directly deposited Paid Holidays Medical, dental and vision coverage. Life Insurance and Long Term Disability coverage. Promotions from within the company's pool source.

TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE

:

Must be reliable and committed to a work from office role. Prior customer service experience is mandatory. Ability to work independently. Reliable with strong computer and email skills. Positive attitude and proven ability to understand customer needs. Effective listening skills. High school diploma or equivalent. Satisfactory Criminal Record Check required.
Ability to commute/relocate:

Scarborough, ON: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred)
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. Zedd Customer Solutions is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $17.20 per hour

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Vision care
Education:

Secondary School (preferred)
Experience:

Retail sales: 1 year (preferred) sales: 1 year (preferred)
Work Location: In person