Job Description

At

Green Details Landscaping

, we specialize in creating and maintaining outdoor spaces that bring beauty, functionality, and value to homes and businesses throughout Regina and the surrounding area. Our reputation is built on attention to detail, customer satisfaction, and a team that is passionate about delivering outstanding service. From landscape design and construction to seasonal maintenance, our company continues to grow as a trusted name in the industry.

To support this growth and strengthen our customer experience, we are seeking a

Call Center Representative

to join our team on a

full-time, permanent basis

. This role will be central in ensuring our clients receive prompt, friendly, and professional assistance at every stage of their journey with us.

The Opportunity

As a

Call Center Representative

, you will be the first point of contact for our customers. You will play a vital role in answering inquiries, booking appointments, handling service requests, and providing clear information about our landscaping services. This is a professional opportunity for someone with excellent communication skills, a customer-first mindset, and a strong ability to multitask in a fast-paced environment.

Key Responsibilities

Handle inbound calls and respond to customer inquiries with professionalism and courtesy. Provide detailed information about Green Details Landscaping's services, pricing, and scheduling options. Manage appointment bookings and coordinate with operations teams to ensure accuracy and timeliness. Record and update customer information in our database with precision. Resolve issues or escalate concerns to the appropriate department when necessary. Follow up with customers to confirm service details and ensure satisfaction. Support outbound communication for seasonal promotions, appointment reminders, and service updates. Maintain a positive and professional tone in all interactions, building strong customer relationships. Collaborate with the administrative and field teams to deliver seamless service. Contribute to process improvements by identifying common questions or service opportunities.
Qualifications

Previous experience in a

call center, customer service, or administrative role

is preferred. Strong verbal communication and active listening skills. Ability to remain professional, calm, and solutions-focused under pressure. Proficiency with computer systems, scheduling tools, and basic office software. Detail-oriented with excellent organizational skills. A positive, team-oriented attitude and a passion for customer service.
What We Offer

A

full-time, permanent role

in a growing, community-focused company. Comprehensive training to help you succeed in your role. A collaborative and supportive work environment. Opportunities for professional development and career growth. The chance to be part of a company that values both its clients and its employees.
How to Apply

If you are a motivated, professional communicator who thrives in a customer-facing role, we encourage you to apply today. Please submit your application directly through

Indeed

, highlighting your relevant experience and interest in the

Call Center Representative

position.

Join

Green Details Landscaping

in

Regina, SK

, and help us continue delivering outstanding service while growing with a company that values dedication and professionalism.

Job Types: Full-time, Permanent

Pay: $21.43-$23.67 per hour

Benefits:

Dental care Employee assistance program On-site parking Paid time off Tuition reimbursement
Work Location: In person