Job Description

Leclerc is a family business with 119 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,900 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.Working at Leclerc means...

• Working in a family business
• Evolving in a clean, temperate environment with the latest technology
• Starting a new job with paid and adapted training
• Benefit from a complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
• Save on our delicious products and discover exclusive novelties
• Take advantage of job security and opportunities for advancement within the company
• Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)

JOB SUMMARYUnder the supervision of the IT Infrastructure Director, the OT Coordinator is responsible for maintaining a dynamic that favors the delivery of OT projects and the resolution of IT requests and incidents, while offering exceptional service to customers.RESPONSIBILITIES

• Coordinate OT (Operational Technology) activities
• Understand the context of production operations to respond appropriately to internal customer requests.
• Promote rapid resolution, within the agreed SLA, and judicious prioritization of tickets being processed.
• Ensure adequate follow-up on ticket resolution.
• Propose long-term solutions to recurring tickets.
• Establish priorities and daily needs in collaboration with INFRA technicians.
• Work with INFRA technicians to resolve tickets.
• Coordinate follow-up of requests and incidents with external suppliers.
• Actively participate in internal and customer projects.
• Participate in improving internal processes and implementing required changes.
• Provide team performance indicators to identify opportunities for improvement.
• Participate in the recommendation and selection of technological alignments for operational activities.
• Maintain a strategic watch on best OT tools and practices.
• Manage the performance, capacity, availability and security of our OT network, servers and data;
• Act proactively on alerts from automated monitoring tools;
• Develop and implement maintenance and improvement projects for OT infrastructure;
• Write and maintain complete documentation in our internal library;
• Validate existing daily processes and remedy recurring problems;
• Provide level 3 support to operational and infrastructure teams.

SKILLS AND APTITUDES REQUIRED

• Completion of an AEC in computer science, specializing in networking;
• 5 years\' relevant experience in a manufacturing environment;
• Have worked in a decentralized environment (several sites);
• Experience working with a ticket tracking system;
• Fluency in French and functional English.
• Willingness to travel on an ad hoc basis (plants in the US and Ontario).
• Willing to be on-call, in shifts, 24/7
• Demonstrates an interest in customer service and teamwork;
• Ability to solve problems quickly;
• Willingness and dynamism to get actively involved in IT/OT improvement;
• Good learning skills;
• Demonstrated experience in a manufacturing environment, particularly in OT;
• Knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet);
• Demonstrates autonomy, initiative and creativity;
• Capacity for analysis, synthesis and judgment;
• Professional and proactive attitude;
• Leadership and rigor;
• Good stress, time and priority management skills;
• Results-oriented.

Biscuits Leclerc is committed to recruiting and hiring the best candidates for all roles and is committed to integration and equal opportunity. Upon request, Biscuits Leclerc will provide suitable accommodations during the recruitment and hiring process to candidates with accessibility needs due to disability to ensure that the standards outlined in Accessibility for Ontarians with Disabilities Act (AODA) are upheld. If you require an accommodation during the application or interview process, please contact the HR responsible at 613-933-1710 ext: 3600

Biscuits Leclerc