Job Description

We're opening a brand-new, independently owned orthodontic clinic in East Vancouver and are looking for a friendly, reliable, and detail-oriented Orthodontic Receptionist to join our small but growing team.

As the first point of contact for our patients, you'll play an essential role in creating a warm, welcoming experience in the clinic while keeping things running smoothly behind the scenes. This position is ideal for someone who enjoys working closely with people, can stay organized while juggling different tasks, and takes pride in providing excellent patient service.

What you'll do:

Greet patients and families with a positive, professional attitude Manage phones, scheduling, and patient correspondence Discuss treatment plans and answer questions from patients and parents Review financial arrangements and insurance details, and handle deposits and payments Maintain accurate records and patient files Support the team with day-to-day administrative needs Help ensure the clinic space is welcoming and well cared for

What we're looking for:

Previous experience as a dental or orthodontic receptionist Strong communication skills in English; fluency in an additional language is an asset Understanding of dental insurance processes, with the ability to guide patients in a non-assignment setting Proficient with dental software; knowledge of Dolphin is a plus Reliable, adaptable, and able to take initiative in a team-oriented setting Friendly, professional presence with a genuine care for patients

What we offer:

Full-time position (32 hours per week, 4 days) Competitive compensation based on experience The chance to be part of a private practice environment, working directly with the orthodontist and certified dental assistant, in a cool, thoughtfully designed office with a vibrant, welcoming atmosphere Opportunities to grow with the clinic as we expand our team A supportive, professional environment where your contributions make a real difference
Job Types: Full-time, Permanent

Pay: From $28.00 per hour

Expected hours: 32 per week

Work Location: In person