Job Description

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

Overview of Position

The Order Specialist is responsible for tasks pertaining to all aspects of Order Processing including Bookings, SAP activities, VBL audits, and maintenance for all IWS customers. Tasks include processing Bookings, Credit Memos and reports, Build Orders, Change Orders, SAP Entry and Network Codes, Per Click audits, Iron Mountain orders and billing, Maintenance amendment requests, Pricing Approval forms, Maintenance Contract Renewals, updating Customer Maintenance Records, Billing submission, submission of documentation to Contract Operations, Third Party reporting, and SCRM updates.

What will be my duties and responsibilities in this job?

• Review, process, and book all signed contracts and amendments
• Communicate with Customers and Sales on signed contracts, amendments, order-related inquiries / issues, maintenance terms, and billing
• Submit orders to SAP and release Build Orders; import orders into Install Schedule
• Manual order entry and network creation in SAP as necessary; updates in SAP
• Iron Mountain order submission and billing
• Provide Maintenance information on Pricing Approval forms
• Collaborate with Contracts on Maintenance Exhibits and Amendments to ensure all approvals and accurate documents are in place
• Liaise with other departments to secure information and necessary documents
• Perform Quality Assurance checks on bookings, SAP entries, billing information in SAP, Renewal letters as necessary
• Resolve and take ownership of any Order-related issues
• Provide guidance to Sales and CSLs on order process
• Answer questions from Contract Operations, AR, or other departments in relation to Order / Maintenance set up
• Process Contract Correction and Contract Revision notices as necessary
• Third Party Reporting and other projects or responsibilities that may be assigned

What are the requirements needed for this position?

• Bachelors or Diploma in Administrative Management, Accounting / Finance or Business
• Minimum 2 years related experience in a sales environment or high-level customer service environment
• Strong MS Office skills, specifically advanced skills in MS Excel, MS Word, and Adobe Acrobat
• Strong Keyboarding skills, 45 WPM, and solid math skills
• Highly developed organizational, multi-tasking, time management skills with great attention to detail
• Ability to learn quickly in a high pace, challenging environment

What other skills/experience would be helpful to have?

• 1+ year of experience with order processing/contracts and contract language
• Basic accounting experience
• Excellent Problem-solving skills
• Great Attention to detail

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Minimal travel to office in Richmond for team conferences. Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

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Targeting ex-employee recently impacted.

Diversity, Equity & Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Change Healthcare