Job Description

Job Summary

Responsible for all aspects of Order Processing & Purchasing. This includes everything post sales from entering new orders to production schedule to QC inspection and more.

Work with multi-functional teams to push through every order with fast speed and great quality:

Receiving and placing customer service telephone calls. Being a professional and showing empathy and understanding in all interactions with clients Learning the SRG software Demonstrating strong organizational and follow-up skills Maintaining solid customer relationships by handling questions and concerns with speed and efficiency. Escalating/relaying issues in a timely manner and providing feedback to the team Helping with updating client facing informational documentation on as needed basis Working with customers and import factories to provide weekly timeline reports Front facing customer meetings and tradeshows Liaison between customers and internal staff Support sales team Maintain organized files for all import activities Strong attention to detail In depth knowledge of excel Basic understanding of international shipping

About St Regis

Innovative ideas. Inspiring results. St Regis Group is the largest supplier of awards, recognition, and corporate giftware within the promotional products industry with no other supplier having the range and diversity that has made us the go-to choice for premier brands, Fortune 500 companies, and small businesses alike. Founded in 1998, St Regis has grown both organically and inorganically including 18 acquisitions over past 12 years. With a strong track record of growth and a commitment to innovation, we continue to expand our operations and challenge the status quo. Our footprint extends across the

United States and Canada with our offering of over 50,000 products including crystal awards, custom awards, drinkware, houseware, stationary, timepieces, sustainable products, and much more. While we are proud of every piece we produce, some of our more bespoke and recognizable work over the years has included the Oscar, the Emmy, the Golden Globe, the CMAs, and trophies for NASCAR, the NFL, Major League Baseball, MTV, the Rock & Roll Hall of Fame, the Cotton Bowl, the Sugar Bowl, and the World Series of Poker.

At St Regis Group we embrace our role in enabling our customers to recognize their amazing employees, customers, vendors, and partners. We pride ourselves on having a fun, fast-paced, and collaborative environment where employee empowerment is of paramount importance. We offer a competitive compensation and benefits package (extended medical, drug coverage, dental, vision, and life insurance) and value work-life balance including paid vacation, paid sick time, paid holidays, and robust training and development opportunities. We place a strong emphasis on sustainability and inclusiveness as a core component of our business - From decarbonizing operations to our many ESG initiatives, you will have the opportunity to be a part of a purposeful and forward-thinking company. We also love employee feedback and work to incorporate your great ideas into our day-to-day operations.

Find out more by visiting us at ca.stregisgrp.com

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

Monday to Friday
Application question(s):

Do you have basic understanding of International Shipping?
Experience:

Customer service: 3 years (required)
Language:

English (required) Mandarin or Cantonese (required)
Work Location: In person