Job Description

About Cambridge Environmental Products Inc.:

We are a growing, family-owned wholesale distributor specializing in laboratory equipment and supplies where industry meets science (wastewater, QA testing, and our core business in balances & scales). We are a small team offering a competitive salary, benefits, and a hands-on, collaborative work environment at our Komoka location.

The Opportunity: Drive Client Success and Digital Execution

This is a critical, dual focused role where you will be instrumental in managing our core client relationships and executing our digital commerce strategy. We seek a proactive, highly organized professional ready to take self-sufficient ownership of the daily order cycle while supporting the strategic direction of our e-commerce platforms. We offer comprehensive training on our specific systems and products

Key Responsibilities:

A. Client Relations & Order Management (70%)

Core Order Processing:

Accurately and promptly process all client orders received via phone, email, and online channels through our ERP and/or E-Commerce systems.

Proactive Service:

Serve as the primary client contact, handling inquiries, providing quotes, managing backorders, and ensuring timely and accurate tracking communication.

Process Ownership:

Achieve

self-sufficiency

in managing the order-to-fulfillment lifecycle, quickly learning and executing company procedures.

Operational Support:

Cross training on sending essential

Purchase Orders (POs)

and updating product lead times to assist with vacation coverage as needed

Team Continuity:

Provide reliable

backup coverage

for the Niche Retail Segment Specialist's core order entry tasks during absences.

B. E-Commerce Content & Merchandising Execution (30%)

Content Management:

Execute the digital marketing and content schedule on the website (drag-and-drop functionality, no coding required) to implement changes to seasonal graphics, promotions, and banners.

Project Coordination:

Act as the internal point person, coordinating effectively with external vendors and project managers on specialized projects

Digital Data Integrity:

Ensure product specifications, pricing, and availability are accurate across the website; monitor the ERP integration to ensure data consistency.

Merchandising & Inventory:

Write engaging product descriptions, organize product collections, and manage product photography and listing removal for discontinued items.

Skills & Qualifications:

A Science Background

is the biggest bonus you can bring to this position!

Attitude & Drive:

Possesses a positive, growth-oriented mindset, a strong work ethic, and a dedication to achieving accuracy and efficiency in all tasks.

Organizational Excellence:

Meticulous attention to detail and strong organizational skills are essential for managing high-volume data entry (ERP/CRM) and complex order flow.

Communication:

Professional, clear, and empathetic communication skills required for both client and vendor interactions.

Technical Aptitude:

Comfortable learning and utilizing new software quickly. Prior experience or

proficiency

with e-commerce platforms or ERP systems is highly valued.

Commitment:

Must be reliable, focused, and ready to contribute to a collaborative, team-first environment. Must love dogs and have access to safe and reliable transportation (Komoka, ON location).

Why Join Us?

Career Foundation:

Gain rapid, foundational experience in e-commerce management, logistics, and professional client relations.

Training Provided:

We are committed to providing hands-on training on our technical tools and specialized products. Must love dogs (yes, there are

dogs in the workplace!)

Job Types: Full-time, Permanent

Pay: $44,500.00-$52,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off
Work Location: In person