Job Description

Job Summary

We are seeking a detail-oriented and organized Order Entry Clerk to join our team. The ideal candidate will be responsible for accurately entering and processing customer orders into our database, ensuring that all information is correct and up to date. This role requires strong computer skills, proficiency in Microsoft Excel, and the ability to work efficiently in a fast-paced environment.

The Company:

CrownRing is a fast growing Canadian company looking for motivated, trustworthy and dedicated employees to join our team. As Canada's leading wedding band and engagement ring manufacturer, we strive to maintain a professional work environment, both in our image and quality of work. We are looking for passionate, driven employees that are true believers in our immense potential.

The Order Entry Clerk is a hardworking, bright, trustworthy person with excellent communication and computer skills for administration and general office duties. You will be assisting with the administration and operations of the company..

Responsibilities:

Accurately enter customer orders into the B2B system and maintain up-to-date records. Verify order details and ensure all necessary information is collected. Collaborate with other departments to resolve any order discrepancies or issues. Process and manage customer returns following established guidelines and policies. Coordinate and track product repairs, ensuring timely completion and communication with customers. Assist in identifying patterns or trends related to returns and repairs, contributing to process improvements. Ensure compliance with company policies and procedures throughout the process
Requirements:

High school diploma or equivalent Proficient computer skills, including Microsoft Office Suite and data entry Detail-oriented with the ability to prioritize and multitask effectively Previous experience in a customer service role is a plus Ability to work independently and collaboratively within a team environment Problem-solving skills with a proactive and positive attitude.

Working at CrownRing:

We aspire to empower our employees through growth opportunities within the company. We offer a competitive health, mental health, dental and vision benefits for you and your family.

Hours:

Monday-Thursday (9h00-18h00)

Friday (9h00-15h30)

Office is in an industrial area therefore having a car is an asset

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

Job Types: Permanent, Full-time

Benefits:

Dental care Extended health care Paid time off Vision care
Flexible language requirement:

English required Some French an asset

Responsibilities

Accurately enter customer orders into the ERP system and maintain up-to-date records. Verify order details and ensure all necessary information is collected. Collaborate with other departments to resolve any order discrepancies or issues. Maintain a clean and organized workspace to enhance productivity.

Qualifications

Previous office experience is preferred, with a focus on administrative tasks. Proficiency in Microsoft Excel and other computer applications. Strong organizational skills with the ability to manage multiple tasks simultaneously. Experience with CRM systems is a plus. Excellent typing skills with attention to detail for accurate data entry. Familiarity with clerical tasks including filing and data collection. Ability to work independently as well as part of a team in a dynamic environment. If you are passionate about accuracy and efficiency in order processing, we encourage you to apply for this exciting opportunity as an Order Entry Clerk.
Job Types: Full-time, Permanent, Casual

Pay: Up to $19.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Employee assistance program Life insurance On-site parking Vision care
Work Location: In person