Job Description

Overview

We are seeking a detail-oriented and customer-focused Order Desk Associate to join our team. This role is vital in managing customer orders, providing exceptional client support, and ensuring smooth communication between clients and internal departments. The ideal candidate will possess strong communication skills, proficiency in Microsoft Office, and the ability to handle multiple tasks efficiently. This position offers an engaging work environment where your organizational skills and dedication to excellent service will make a significant impact.

Duties

Manage incoming customer orders via phone, email, and online platforms with professionalism and accuracy Answer phones and greet customers at the door Provide product information to customer, potentially upsell, and advise on availability. Enter order data into the system promptly and efficiently, ensuring all information is correct Provide exceptional customer support by addressing inquiries, resolving issues, and offering product or service information Follow up with clients regarding order status or additional needs through outbound calling or email communication Monitor quote and order drawings to ensure they are sent in a timely manner Maintain organized and accurate records of customer interactions and transactions for reporting purposes Communicate clearly with other departments regarding order details or changes to orders. Coordinate shipping with the customer and production team. Utilize Microsoft Office tools to generate reports, update databases, and communicate effectively within the team.

Skills

Excellent communication skills, including phone etiquette and active listening abilities Strong data entry skills with high accuracy Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills Customer service experience with a focus on client satisfaction and issue resolution Ability to handle outbound calling professionally and confidently Strong proficiency in English is required Experience in sales is a plus Strong analysis skills to interpret data and improve order processing efficiency Good organizational skills with attention to detail in handling multiple tasks simultaneously
This position is essential for maintaining high standards of customer satisfaction through efficient order management and effective communication.

Starting wage will depend on experience within the field and qualifications.

Job Type: Full-time

Pay: $16.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress On-site parking
Work Location: In person