Order Desk Job in Cupcake Junkie

Order Desk

Whitby, ON, CA, Canada

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Job Description

The successful candidate will be responsible for the following:

Uphold our company standards of: Cleanliness, Quality & Service Provide friendly and helpful customer service at all times Confidently take customer orders, paying attention to all details Reply to queries, in a timely manner: by email, phone, text message, Facebook, Instagram Invoice customers, and follow up on outstanding payments Communicate with decorators, to ensure customers receive accurate quotes Manage incoming online orders Manage voicemails Help to come up with ideas for merchandise, promotions, etc. Create social media campaigns to drive awareness Help when required, serving customers, using the p.o.s. system, and handling cash

Potential candidates will have the following skills/experience:

Customer service experience Excellent time management Attention to detail Able to multitask Works well under pressure Good organizational skills Good communication skills Good social media skills Works well as part of a team Must be available evenings & weekends Culinary education and/or decorating experience is an asset Previous sales experience is an asset

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