Job Description

DescriptionOur client in Milton Ontario, is seeking and organized and experienced Order Desk Coordinator from the Manufacturing industry to join their growing team.Title: Order Desk Coordinator (inside sales support)
Individual will be doing a combination of processing orders and quotes
Location: Milton, Ontario (on-site)
Pay: $50-55,000
Hours: 8:30 am - 5:00 pm (Monday to Friday):Quoting

• Prepare and send quotes to customers and Sales Representatives
• Uses ERP System to make Part Numbers, create BOMs, Route orders
• Communicate clearly and effectively with customers on their inquiries and understanding about the composition of the product
• Generate report on quotes processed
• Co-ordinate technical liaison services between management, production department, sales department, and customers with newly developed techniques or practices in utilizing company products
• Co-ordinate technical liaison services to inform customers of new types, specifications, and end uses of products
• Assists QC with investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
• Assist in preparing and maintaining customer records

• Responsible for creating invoices for all customers once shipped
• Receive and process order requests from customers via phone and e-mail. Follows up on orders to ensure that delivery dates are within customer driven criteria
• Customer Support communication via phone/ email regarding Purchase Orders/ Invoicing (pricing, general inquiries)
• Process order requests with accuracy and attention to detail
• Support customers with order inquiries and work with other departments to ensure accurate and timely response
• Maintain company customer files, maintenance of Accounts Receivable invoices/ Quotes and records

• OSSD or equivalency
• Sales Certificate or equivalent experience, an asset
• 1-3 years of industry experience in the Manufacturing environment
• 2-5 years\' experience in Technical Inside Sales/Administrative Sales Support
• Strong communication, presentation, organizational and leadership skills
• Proficient MS Office - Word, Excel, PowerPoint and Outlook
• Knowledge of lean manufacturing principles, an asset
• Effective use of technology, instruments, tools and information systems
• Strong problem solving, conflict resolution, teamwork, time management and interpersonal skills

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