Job Description

Overview

We are seeking a dynamic and experienced professional to take the lead in managing the daily operations of two thriving eye-care clinics. This pivotal role requires a hands-on leader with a passion for excellence, who can inspire and support a high-performing team, foster a culture of continuous improvement, and ensure the delivery of outstanding patient care.

Key responsibilities include mentoring and coaching staff to achieve peak performance, streamlining operational and sales processes, and driving sustainable business growth. Flexibility is essential, as the successful candidate must be available to work across both clinic locations as needed to provide on-the-ground support and guidance.

Key Roles and Responsibilities

1. Staff Leadership & Development

Lead the onboarding and comprehensive training of new team members, ensuring full understanding of clinic protocols and expectations. Drive continuous performance improvement through regular coaching, mentoring, and skills development. Conduct individual performance reviews, including periodic KPI evaluations, to recognize achievements and identify areas for growth.

2. Patient Experience & Clinical Flow

Ensure a smooth and efficient patient journey from pre-testing to eyewear selection and final checkout. Strategically manage clinic flow to minimize patient wait times while maximizing service quality and appointment effectiveness.

3. Sales Strategy & Performance Management

Set clear and achievable daily, monthly, quarterly, and annual sales targets for the team. Collaborate with staff to pre-plan daily sales goals and provide on-the-floor support to help meet targets. Monitor and track sales performance, using data to drive motivation and accountability.

4. Optical Services & Product Accuracy

Support staff with eyewear sales, frame selection, accurate measurements, adjustments, and minor repairs. Oversee all eyewear and contact lens orders, ensuring product accuracy and proper application of any discounts or promotions.

5. Financial Oversight & Reporting

Verify accuracy of End-of-Day sales reports, OHIP billing submissions, and daily cash float reconciliation. Manage accounts payable and receivable, ensuring timely processing of invoices and prompt resolution of outstanding balances. Enter and reconcile financial data in QuickBooks, prepare for year-end financials, and work closely with the accountant for reporting compliance. Digitally file all supplier invoices and statements, and reconcile all bank statements monthly.

6. Payroll & Staff Administration

Track and manage employee hours, preparing accurate payroll submissions and ensuring compliance with two-factor authentication protocols.

7. Customer Relations & Online Engagement

Manage and resolve in-office and online customer service inquiries with professionalism and efficiency. Monitor and respond to Google Reviews to uphold the clinic's reputation and engage with patient feedback constructively.

8. Inventory & Vendor Management

Oversee inventory control, ensuring frame boards are fully stocked and all products are current and in compliance with expiry standards. Build and maintain strong relationships with vendors, coordinate appointments, and ensure timely product delivery.
Job Type: Full-time

Pay: From $34.00 per hour

Expected hours: 40 per week

Benefits:

On-site parking Store discount Vision care
Work Location: In person