Job Description

It\xe2\x80\x99s not a package. It\xe2\x80\x99s a promise\xc2\xae.As Canada\xe2\x80\x99s leading integrated freight, package, and logistics provider, we\xe2\x80\x99ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver \xe2\x80\x93 it\xe2\x80\x99s all possible because of our people. So, whether you\xe2\x80\x99re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.DescriptionThe Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Place resolved shipments in approved areas

Experience

• 3 months experience in customer service

POSTING DETAILS
Location: 325 Humber College BlvdHours of Work: Monday-Friday: 1:00pm-9:00pm
Working Conditions: Warehouse Environment; Office EnvironmentPosting Number: 65796Reports to: Manager Network ServiceWe are aware of a fraudulent website that appears to mimic the Purolator careers page. Official job postings from Purolator are shared on or . Please ensure any job applications are made directly on these websites. Please note, Purolator will never ask an applicant to make a financial transaction for equipment as part of its recruitment process.Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.#LI-ONSITE

Purolator