Job Description

Reporting to the Operations Care Center Manager, the Operations Team Member is responsible for a range of daily tasks, including operating the cremation retort, creating and packaging paw prints, engraving plaques and memorial items, and preparing cremated remains for return. This hybrid role combines in-person responsibilities at our care center with occasional travel or support at off-site locations.

At Gateway, we honor the lives of pets by delivering compassionate, reliable, and respectful aftercare services. If you're driven by purpose and thrive in a collaborative, fast-paced environment we'd love to meet you.

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Duties & Responsibilities

Operate the cremation retort and related equipment. Create and package paw prints, engrave plaques and other memorial items. Perform quality checks and package cremated remains with care and accuracy. Maintain cleanliness and basic upkeep of the care center and equipment. Monitor equipment performance, make necessary adjustments, and submit maintenance requests. Follow all health, safety, and handling protocols. Travel locally when needed to support off-site operations or transport materials. Support with additional duties as needed.

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Work Arrangement:

Hybrid role with on-site and occasional travel responsibilities.

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Education, Training & Qualifications

High school diploma or equivalent required. Minimum 1 year of experience in a service-based industry.

Valid driver's license and clean driving record required.

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Skills & Abilities

Empathy & Compassion

- A strong care ethic for pets and people.

Team Player

- Reliable, flexible, and collaborative.

Attention to Detail

- Accuracy in handling sensitive materials.

Communication

- Clear verbal communication skills.

Adaptability

- Able to manage tasks in a fast-paced, physical environment.

Time Management

- Ability to meet deadlines consistently.

Health & Safety Mindset

- Committed to safe work practices.
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Working Conditions

Regular bending, kneeling, lifting (including loads over 100 lbs), and repetitive movements. Exposure to elevated noise and heat levels. Regular handling of deceased pets. Use of PPE (personal protective equipment) required. Local travel as required.
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Why You'll Love Working Here

The People:

You'll be surrounded by compassionate, skilled, and supportive teammates who are passionate about meaningful work.

The Culture:

We put

People First

, value

Honesty, Integrity, and Trust

, and strive to

Continuously Improve

while delivering service with

Care and Passion

.

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Canadian Benefits (For Full-Time, Non-Temporary Roles)

(Note: These benefits apply to permanent roles. Temporary roles may be eligible for limited benefits depending on province and assignment length.)

Extended Health and Dental Coverage Vision Care Benefits Employee Assistance Program (EAP) 100% Employer-Paid Life Insurance, AD&D, and Critical Illness Coverage Long-Term Disability Insurance Paid Vacation and Holidays Paid Sick Days (in accordance with provincial regulations) RRSP Matching Program (where applicable) Teladoc Virtual Healthcare Services

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset, and we value the unique perspectives and experiences each team member brings. If you require accommodation during any stage of the recruitment process, please contact Human Resources at

hr@gatewayservicesinc.com

.