Job Description

Join Commissionaires Victoria, The Islands and Yukon (CVIY)!
Join Canada's premier security company. As a not-for-profit, over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada's Top Employers for 2025, we demonstrate our commitment to our employees and community.
With over 22,000 employees nationwide and over 800 employees serving across Vancouver Island and Yukon, we provide customized solutions to meet the dynamic and evolving security needs of both private and public sector clients. Our services include uniformed guard services, mobile response and support, by-law enforcement, and identification services.
At Commissionaires, we are dedicated to fostering a diverse and inclusive workforce. Join us and be part of a great team where your contributions are recognized and valued. Together, we play a critical role in protecting the safety and security of Canadians.
Make a difference!
Position Title: Operations Systems Administrator
Location: Commissionaires - HQ
Reports to: Client Service Manager
Hours of Work: 8:00 AM to 4:00 PM, Mon. - Fri. (excluding statutory holidays)
Status: Full-time
Salary: $55,000 - $58,000 annually, plus benefits and RRSP
The Operations Systems Administrator plays a valuable role in supporting the operations and finance teams. If you have a passion for customer service, are well organized, eager to learn and comfortable with systems, this role is for you!
RESPONSIBILITIES AND JOB DUTIES
Scheduling & Dispatch

• Support Client Service Managers in scheduling services, including security guards and mobile security drivers.

Training & Support

• Once proficient in CVIY systems, provide training and support to other users to ensure effective use.

Software Monitoring & Management

• Manage user accounts, access permissions, and software configurations within Ops/Finance systems to support optimal performance.
• Systems include scheduling platforms (e.g., TrackTik).

Client Contract Administration

• Ensure accurate and timely oversight and reporting of client information.
• Manage system inputs, renewals, and onboarding of new clients.

Employee Administration

• Ensure accurate and timely oversight and reporting of HR information.
• Provide necessary system inputs.

Analytical Support

• Identify trends and monitor key performance indicators (KPIs) to assess the overall effectiveness of security operations.

Client Reports & Relations

• Track, prepare, and report key client information, including incident reporting.
• Provide clients with security information to support their business operations, which may include client site visits.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• A "can-do" attitude
• A passion for the customer - external and internal
• Desire to learn and grow
• Excellent communicator
• Strong organizational skills with the ability to multi-task
• Class 5 Driver's License with a clean driving record
• Valid BC Security license (note: if not, we will support attaining one)
• Detail oriented
• A proactive problem-solver
• Proficient with Microsoft Office suite (Excel, Word, Outlook, Teams)
• Comfort with systems (note: Traktik experience is an asset)

BENEFITS AND PERKS

• RRSP contributions by employer
• Group-life Insurance & Long-term Disability
• Extended Health & Dental coverage
• BC Transit ProPass (15% off monthly bus pass)
• National Bursary and Recognition programs
• Training provided
• Free uniform and dry-cleaning reimbursement
• Safety boot reimbursement and PPE provided (as applicable)

Skills Required