Job Description

The Operation Support Specialist (OS&D) will perform various office support and clerical functions for the local operating facility. Support the functions of the office and facility through various tasks and duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure that OS&D work plate is cleared daily.
• Investigation of Overages, shortages and damages.
• Procure letter of authorization to return or discard damaged freight.
• Wild freight reporting.
• Update shipment tracking system in relation to OS&D.
• Clear bond
• Other duties as assigned.
• Perform clerical/administrative assignments in accordance with established procedures and under general instruction.
• Print, scan and update documents in accordance with established office practices. Create and file documents relating to the operation of the facility.
• Respond to customer communications in an accurate and timely manner, investigate, and resolve customer complaints.
• Create, review and maintain various reports and ensure proper company functions.
• Open and route incoming mail and prepare outgoing mail.
• Order and keep track of office supplies.
• Assist in the administration and office support functions by maintaining office records, personnel files and answering routine questions about company policy.
• Other duties as assigned.

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one\'s intentions.
• Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message, listening actively to others.
• Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.