Job Description

Improve lives. Love your job. Grow your career.

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

We believe we can build a healthier Canada through the power of technology. As a Supervisor, Lab Ops with LifeLabs, you will have the opportunity to work with state-of-the-art technology and be part of a community/team that is supportive and collaborative.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 6,000 employees, we all make a difference and that\'s why our people are so important to us.

Job Title: Operations Support Supervisor (Non-MLT)

Reporting To: Manager, Laboratory Operations

Location: Burnaby, BC (3680 Gilmore Way)

This is a temporary full-time position till July 2024 working Monday to Friday with rotation to weekends.

Responsibility Summary:

• Accountability for the achievement of goals and targets related to safety, people, quality, and the cost-effective delivery of diagnostic services for assigned work group.
• Overall responsibility for the efficient day to day operation of assigned employee group, including planning, coordination, evaluation, and supervision of all technical and/or operational activities and management of all employees assigned to them.

Accountabilities:

Environment, Health & Safety:

• Proactively model a behavior that values Safety as the priority in all that is done.
• Accountable for escalating all safety incidents as established by EH&S guidelines.
• Accountable for the coordination and reporting of investigations, root cause analysis, and recommendations.
• Ensure EHS policies and procedures are current and adhered to in the workplace.
• Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action.
• Consistently works in compliance with all LifeLabs\' health and safety policies and procedures, and in accordance with the following regulatory guidelines.

Leadership:

• Responsible for attracting and retaining talent, including hiring, onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
• Conduct non-technical performance management of their staff and ensuring accurate documentation of corrective actions taken.
• Responsible for developing and approving employee schedules, sick time, vacation, and leaves ensuring compliance with operational needs and company policies.
• Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
• Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
• Demonstrate the ability to work collaboratively with peers and support groups.
• Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
• Participate in provincial/sector initiatives as required.
• Create a positive employee relations climate, fostering common goals and vision in an atmosphere of collaboration and teamwork.

Operational Effectiveness:

• Manage day to day operation of their area.
• Supports a work environment of continuous improvement with safety as a priority.
• Implement the annual business plan including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
• Plan, direct, and coordinate shift operations aligned to business plan.
• Provide input into resource allocation and budget development.
• Support financial performance of their area, identifying variances and ensuring corrective actions are implemented.
• Ensures appropriate supplies, materials are ordered and on hand.
• Ensure Business Recovery Plan (BRP) preparedness of self and team. Implement BRP when required.
• Accountable for escalating operational issues in an effective manner to ensure Leadership awareness of problems impacting the operation.
• Ensure the needs of laboratory users (patients) are met and any concerns brought forward are examined and remedied as required.

Quality Assurance and Regulatory Compliance:

• Supports Lab Ops Supervisor group to ensure compliance with all regulatory standards, testing protocols and medical standards within department.
• Supports Lab Ops Supervisor group to ensure quality measures are in place and resolves any issues.
• Supports Lab Ops Supervisor group to ensure that all laboratory Policies and Procedures are current, implemented and followed.
• Supports the Lab Ops Supervisor group to ensure that all employees are qualified, trained, and competent to perform their duties.
• Review and revise, when necessary, discrepancies and incidents, take action when required, and escalate to the Manager, Director, QRA or Medical/Scientific as required.
• Leads team to understand, implement and comply with LifeLabs Quality Systems and Privacy policies.
• Participate in critical reviews of key indicators, incident, audits, self-inspections, and improvement opportunities resulting in effective implementation of corrective actions.
• Track completion of specific regulatory requirements such as temperature, QC, maintenance charts; Escalate non-compliance to department Supervisor/Manager.
• Document, coordinate, and track competencies.
• Ensures compliance with Quality Management Program-Laboratory Services (QMP-LS) and responsible for maintaining all departmental records.
• Assists in preparing for audits and maintains relevant audit documentation.
• Initiate and document non-conformances related to operational and EHS non-conformances.
• Supports Lab Ops Supervisor to Identify root cause and recommend corrective/preventative actions for manager approval.

The foregoing described duties are representative, and not necessarily all-inclusive.

Position Requirements:

• Minimum Education: Associate degree or bachelor\'s degree preferred.
• Experience: 6 years laboratory experience or equivalent experience and previous supervisory experience an asset.
• Regular Hours of Work: 37.5 hours per week; Additional shift hours as required by the operation.
• Working Environment: Office and Laboratory environment; Occasional travel required.

At LifeLabs, great employees are at the heart of everything we do. That\'s why LifeLabs provides more than just competitive compensation and benefits as our employees receive coaching and training in an environment that fosters open communication, education opportunities with tuition reimbursement, and opportunities for advancement and changes in career direction. We especially encourage applications from new graduates and individuals looking to advance their careers.

Does this sound like the job for you? We\'d love to discuss your qualifications. Apply online today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with , the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email .

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make. As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date. With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.

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