Job Description

Reports to Manager, Technical Services Compensation $59,000 - $77,000 yearly salary Who we are Water is the common thread that connects us all. We deliver vital, safe and reliable services which enable our communities to thrive. Through infrastructure investment and Operational Excellence, we safeguard our natural resources for today and future generations. Weve got this! The Nexus Water Group team has an opportunity for an Operations Support Administrator based out of Langford, BC. This position reports to the Manager, Technical Services, and is responsible for providing administrative support and clerical services to an assigned area or team, to ensure effective and efficient administrative operations. Working cohesively with peers throughout Nexus Water Group/WSES, the Operations Support Administrator maintains solid customer relationships by handling questions and concerns with speed and professionalism. The Operations Support Administrator has strong communication skills and excellent attention to detail. They manage multiple tasks and responsibilities and are continuously re-prioritizing duties. This fast-paced office environment is the main hub for the project and operations team and with a positive attitude, the Operations Support Administrator encourages their team members to overcome obstacles to complete assignments. What you\'ll do Major Accountabilities

• Supports the regional operations team, participating in the development and implementation of operating/administrative processes, annual capital/operating budgets, customer agreements, and contractor agreements. Works with local municipality staff and developers coordinating fees and phasing requirements for various projects. Maintains close relationship with City staff and responsible for liasing on administrative matters with the City of Langford, Capital Regional District, Vancouver Island Health Authority and Contractors and consultants.
• Performs general administrative tasks and reception duties, such as planning meetings, completion of expense claims, timesheets, and job costing, assisting in document preparation, greeting visitors, and directing calls and mail as appropriate. Responsible for data management, customizations, and training for Navision system.
• Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of invoices, issuing purchase orders, and maintaining accounting records. Ensuring Parent property files are current and up to date.
• Works with Office administration and Manager, Technical Services to ensure proper billing and customer setup are completed for the region, communicating the appropriate rates and contact information, and preparing and distributing customer invoices as required. Overseeing the acceptance of customer sewer service application, City of Langford SCRF assessment for accuracy and completion, and receiving ISIF payments.

General Responsibilities

• Overall responsibility for customer contact, overseeing the acceptance and processing of customer sewer service applications, sensitive customer service and billing inquiries including municipal by-law changes
• Responsible for timely collections of accounts receivables, utilizing BC online services, City View and a third party collection agency
• Act as first point of contact for local operations fielding calls regarding billing and other requests from external stakeholders such as contractors, municipal engineers or planners, legal offices, developers and customers.
• Perform data analysis and prepare supporting documentation for capital expenditure projects
• Assists with health and safety program, updating emergency manuals and contact numbers as required, maintaining emergency contact information for the operations staff and preparing and distributing monthly safety minutes.
• Assists operations during utility emergencies, recording relevant information related to those emergencies, and contacting appropriate responders and agencies according to jurisdiction.
• Organizes and maintains various filing systems, including an electronic management system and document
  retention program.
• Provides mentorship to less experienced staff Performs other related duties as required
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What you\'ll bring Education / Experience

• High school diploma
• 2 years related work experience in administrative support, accounting, billing, and/or customer relations Diploma or certification in administration and/or utility billing would be an asset.
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Knowledge/Skills

• High attention to detail
• Strong organizational skills
• Excellent time management skills
• Ability to communicate effectively and professionally orally and in writing.
• Excellent customer service and interpersonal skills
• Ability to perform, organize, and prioritize work independently
• Ability to perform multiple tasks simultaneously with a high degree of accuracy
• Ability to collaborate and work within a team towards common goals
• Skilled in the use of PCs, Teams, Outlook, and Microsoft Office including Word, Excel, and PowerPoint
• General accounting knowledge and mathematical skills Knowledge of utility customer care with water, electrical or gas
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Please note

• Little to no travel required.
• Usage of PC and/or laptop, copy machine, telephone, and other general office equipment.
• Usage of tools for maintenance or repairs
• Lifting or moving up to 25 pounds occasionally
• May stay in one position with little movement occasionally for short periods of time.

What we offer

• Extended Health Benefits: We offer our employees extended health and dental coverage that is flexible to meet your unique needs. This can include chiropractic, massages or therapy
• Employee Assistance Program (EAP): EAP is readily available to new employees on Day 1, giving you access to resources pertaining to confidential support services. Some examples include mental health, relationship/marital conflicts, and legal and financial issues
• Sick Hours: We offer 15 sick days that you start accruing on day 1 to ensure that you are taking care of your wellbeing without having to worry about getting paid
• Flexible Work : We are flexible when it comes to meeting your needs in terms of work location. We welcome flexible work options to support your needs
• RRSP Program: We believe in investing in your future. We match your RRSP contributions up to 5%.
• Technology in the Workplace: Access to most recent computer applications like Microsoft Suite, Video Conferencing tools and utilizing tablet, laptop and/or mobile device
• Grow with us: If you are interested in further developing your skillset within the role, we offer tuition reimbursements for any certification/licensing/self-development that you would like to explore.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Nexus Water Group an E-Verify participating employer. People Focused and Inclusive Culture We attract and develop connected, high performing people of diverse background, ethnicities and experiences, who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone is included and able to do their best work and feel as though they belong. We are is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted. If you possess these skills and qualifications, we invite you to apply online in confidence at www.nexuswatergroup.com NWGCA