Job Description

Job Posting
Halifax Regional Municipality is inviting applications for the full-time, permanent position of Operations Supervisor, Youth Worx Program in the Recreation Programming division of Parks & Recreation.
Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality's core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.
The Operations Supervisor is responsible for managing several business operations that are part of the Youth Worx Program. (Youth Worx Cafes, Canteens, Green Cart Delivery & Repair). This position supports front-line staff as they support the youth program participants. In addition, the Operations Supervisor oversees facility maintenance and safety at several Youth Worx locations fleet vehicle operations. Business operations include paper recycling/collection services, organic green cart delivery and repair services, and food service at various cafe sites. The Operations Supervisor is accountable for over $650,000 in revenue and $1,600,000 in expenditures annually and provides continuous coaching, guidance, support, and supervision to full-time staff.
This position is specifically responsible for the Green Cart, Paper Recycling and Fleet operations.
More information on the Youth Worx Program can be found here: www.halifax.ca/youthworx
DUTIES AND RESPONSIBILITIES:

• Maintains a healthy and safe workplace, ensuring all Occupational Health and Safety requirements are followed
• Implements and monitors appropriate key performance indicators for the Youth Worx Program to ensure operational goals and objectives are achieved
• Provides coaching, guidance, support and direction to full-time staff who work with at-risk youth participants in a labour-intensive environment
• Ensures full-time staff and program participants follow program guidelines and takes corrective or disciplinary action as required
• Participates on selection panels and makes recommendations on hiring
• First point of contact for the public, staff and participant complaint resolution process
• Responsible for staff training and development plans, performance objectives, reviews
• Enforces Program Guidelines and HRM Human Resources Policies and Procedures.
• Ensures that services are delivered in the most efficient and effective manner
• Ensures that outcomes contained in the business plan are achieved
• Supports full-time staff in setting benchmarks and performance measures for program participants
• Documents and addresses service deficiencies related to business operations
• Conduct regular inspections of Youth Worx facilities and fleet vehicles to identify any maintenance or repair needs
• Responsible for ensuring the cleanliness, functionality, and overall upkeep of the Youth Worx facilities
• Coaches supports and trains full-time staff to ensure fleet safety protocols and policies are followed
• Authorizes and issues refunds to Cafe/Canteen customers
• Responsible for cash dispersal amounts of $2,000+ per day
• Responds to Green Cart Delivery & Repair inquires
• Aligns operational systems to be conducive to customer and division needs
• Networks with appropriate external and internal contacts
• Ensures staff responds to customer service queries via telephone, e-mail, and social media
• Develops, monitors and evaluates performance objectives for each business operation (Green Cart Delivery & Repair or Cafe/Canteen locations)
• Trains and certifies Youth Operations Workers, as needed for warehouse forklift use, fleet vehicle procedures, green cart repair and cafe operations
• Develops and executes daily work plans in assigned operation
• Participates and provides feedback in annual business plan and program review
• Develops, implements and revises policy and procedures
• Ensures the practical application of the job and life skills modules
• Responsible for managing over $1 million worth of assets
• Coordinates facility needs of a large warehouse, office space and parking lot
• Coordinates the Youth Worx Program's business initiatives, including seeking out new business opportunities
• May perform other related duties as assigned.

QUALIFICATIONS:
Education and Experience:

• Undergraduate degree in Business Administration, Recreation Management, Community Development or a related discipline
• Minimum three (3) years of supervisory experience
• Minimum two (2) years of experience working or volunteering with youth ages 16-24
• Demonstrated experience in managing a budget, managing staff, and working effectively with internal and external partners

Technical / Job Specific Knowledge and Abilities:

• Knowledge of employability/soft skills and/or the Employability Skills Assessment Tool (ESAT)
• Demonstrate written and oral communication skills
• Ability to supervise a constantly changing and inexperienced youth at-risk work group in a labour-intensive environment
• Demonstrate ability to effectively handle escalated and difficult customers
• Demonstrate ability to troubleshoot and problem-solve in a fast-paced, stressful working environment
• Ability to make decisions relative to urgency, importance and public scrutiny
• Demonstrate organizational, supervisory, and administrative abilities
• Demonstrate interpersonal skills
• Ability to work as a team leader or team member in a diverse environment
• Ability to manage a large workforce in a labour-intensive environment
• Working knowledge of computer programs including MS Outlook, Word, Excel, Access
• Joint Occupational Health and Safety Committee Certification Courses, including Accident Investigation, Joint Occupational Health & Safety Committee and Workplace Inspection

WORK STATUS: Permanent, full time.
HOURS OF WORK: Monday to Friday, 8:30 am - 4:30 pm. Must be flexible/some evening and weekend work required.
SALARY: Non-Union level 6. $72,370 - $85,141 per hour.
WORK LOCATION: Youth Worx Program Facility (1300 St. Margarets Bay Road, Beechville)
CLOSING DATE: Applications will be received until 11:59 pm on Tuesday, July 15, 2025
COMPETENCIES: Valuing Diversity, Analytical Thinking, Conflict Management, Customer Service, Risk Management, Values & Ethics, Managing Change, Developing Others
Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
To ensure a fair and equitable hiring process, candidates are expected to complete all parts of the recruitment process, including assessments, assignments, and interviews independently and without the use of artificial intelligence (AI) tools or other forms of external assistance. The use of AI to complete any component of the hiring process is not permitted and may result in disqualification from consideration.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the Talent Acquisition Advisor when invited to the assessment process. For more information on our accommodation process please click on the link;
(position # 72283751)