You are the driving force behind our company. Start your career with Ryder today! Summary The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In\xc2\xb7 Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers\' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. Essential Functions

• Workflow Management:Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executedResponsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriateResponsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor ManagementProvides management, training and development of all personnel assignedResponsible for Performance Management of all assigned personnel
• Customer Management:Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care Plan
• Asset Management:Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibilityEvaluates needs and makes recommendation for shop tooling and equipment requirementsAssist in the management and oversight of vehicle specifications and vehicle in\xc2\xb7 service/out-service processAssist in ensuring all vehicles have required specifications in SAMResponsible for Parts Inventory management, policies and procedures
• Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements
• Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting of re\xc2\xb7billable activityEnsure data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)
• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GED required
• Associate\'s degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor\'s degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

DOT Regulated: No Job Category: Maintenance Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities. In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040. Ryder est un employeur offrant l\xe2\x80\x99\xc3\xa9quit\xc3\xa9 en mati\xc3\xa8re d\xe2\x80\x99emploi. Nous valorisons la diversit\xc3\xa9 et l\xe2\x80\x99inclusion en milieu de travail et nous encourageons tous les candidats qualifi\xc3\xa9s \xc3\xa0 postuler, y compris les femmes, les minorit\xc3\xa9s visibles, les autochtones et les personnes avec un handicap. (L\'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n\'a pour but que de l\'all\xc3\xa9ger) Conform\xc3\xa9ment \xc3\xa0 son engagement envers la diversit\xc3\xa9 et l\'inclusion, Ryder accueille et encourage les candidatures de personnes handicap\xc3\xa9es. Des accommodements peuvent \xc3\xaatre propos\xc3\xa9s sur demande pour les candidats qui participent \xc3\xa0 toutes les sph\xc3\xa8res du processus de recrutement, de s\xc3\xa9lection et d\'\xc3\xa9valuation. Si vous n\xc3\xa9cessitez un accommodement, veuillez informer le repr\xc3\xa9sentant des ressources humaines de la nature de l\'accommodement souhait\xc3\xa9 afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d\'assistance pour postuler, veuillez nous appeler au 226-213-4040.
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