Job Description

Position: Operations Supervisor
Location: Dartmouth, NS
Number of Vacant Positions: One (1)Position Summary:
The operations supervisor will be responsible for providing hands-on proactive management of the employees and Owner Operators engaged in the daily handling of packages and freight within prescribed policies and time frames.MAJOR ACTIVITIES/RESPONSIBILITIES:

• Recruits, orients, trains, schedules, manages and recommends discipline/coaching and training for all operations staff.
• Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
• Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WCB reports, load quality), equipment management.
• Ensures successful implementation & continued application of scanning technology.
• Applies appropriate leadership/management style with open communication (i.e., communicates corporate strategic plan, recognition of individual/team contributions) to motivate staff.
• Ensures sufficient staff resources, materials and supplies on hand at all times.
• Ensures warehouse is organized and set up for next shift.
• Maintains equipment, in safe, efficient operating condition at all times. Schedules maintenance.
• Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Area Manager re: final responses.
• Establishes/maintains a proactive security program to safeguard the companys physical assets.
• Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).
• Reorganize operations as necessary to meet operation changes & emergencies.
• Addresses Customer complaints in a professional, expedient manner.
• Performs other duties as assigned.

ACCOUNTABILITIES/RESULTS:

• Identify and address root causes (not just treat symptoms) of service failures.
• Ensure targets are met daily with respect to productivity and service levels.
• Diagnose root cause and implement necessary corrective actions to correct all fails.
• Day to day Hiring and staffing of all positions in the Branch.
• Ensure compliance with company policy and procedures are met by staff.
• Improve/reduce operational costs.
• Reduce WCB claims through coaching/mentoring and Health and Safety Training

MINIMUM QUALIFICATIONS:

• Excellent interpersonal skills.
• Proven communication skills - written & oral.
• Demonstrated leadership, analysis & problem solving skills.
• PC skills (Basic Word processing & spreadsheet).
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Demonstrated time management, organization skills and excellent people skills.
• Manage multiple activities/deadlines/reports.
• Demonstrated leadership skills.
• Demonstrated ability to be assertive and respectful while ensuring compliances are met.

PREFERRED QUALIFICATIONS:The following are preferred qualifications, but not mandatory requirements.

• Warehouse and or delivery operations experience in courier or related industry.
• Prior working experience with quality/process improvement initiatives.
• Working experience with scheduling and meeting deadlines and solving problems on the fly.
• Proven ability to work through employees, training, and process/policy to attain goals.
• Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.

Loomis is an equal opportunity employer and believes we will gain through the recruitment and development of staff that represent the broad diversity of the Canadian workforce.Job Type: Full-timeBenefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Work Location: In person