Job Description

Company Overview

Valley Driving School is a leader in the driver training industry, dedicated to fostering skilled and confident drivers for over 70 years. Our mission is to provide safe, and customizable driver education that meets the unique needs of each student.

We are a proudly Canadian company with a reputation for excellence, safety, and community engagement. Our team is growing, and we are looking for a detail oriented and collaborative Scheduling Supervisor to lead scheduling operations and support the smooth coordination of our teams.

Job Summary

The Operations Scheduling Supervisor plays a pivotal role in ensuring the smooth daily operations of all divisions at Valley Driving School. This position manages instructor schedules, coordinates classroom utilization, processes essential documentation, and supports student account administration as well as program logistics.

The ideal candidate will be responsible for coordinating and overseeing the routing and scheduling of our instructors to meet customer requirements, focusing on maximizing commute time between lessons and productivity in a safe and effective manner, while managing fleet repairs and maintenance.

Success in this role requires strong organizational skills, accuracy and the ability to manage multiple priorities in a fast-paced environment while effectively supervising the scheduling team.

Key Responsibilities

Scheduling Management

Planning, coordinating and scheduling of resources including on-road lessons and classroom sessions to achieve maximum productivity and fleet utilization. Review and manage daily, weekly, and monthly instructor schedules, schedule gaps, and travel time efficiency. Enter and adjust schedules for instructors and new student bookings. Review instructor availability and adjust zone settings to optimize on-road scheduling. Monitor course availability and adjust seating capacity as required. Communicate daily schedules, route plans, and last-minute adjustments to the instructors scheduling team to ensure timely lesson delivery and positive student experience. Oversee compliance with driver hours of service, instructor scheduling limits, and relevant transportation laws, codes, and regulatory standards. Provide leadership, coaching, and oversight to team members, fostering accountability, engagement, and operational excellence.
Paperwork, Documentation & Administration

Support the administrative department with required documentation and paperwork. Ensure accuracy and completeness of all documentation.

Qualifications

Minimum of 3 years experience in scheduling, dispatching, operations support, or workforce coordination. High school diploma or equivalent; post-secondary education an asset. Previous experience in scheduling, administration, or operations support. Strong computer skills, including database management and scheduling software.

Key Skills & Competencies

Experience leading and supervising a team Ability to work collaboratively as part of a team. High level of professionalism and confidentiality. Excellent time management and prioritization abilities. Outstanding organizational and multitasking capability. Ability to manage high-volume tasks and perform under pressure. Strong analytical thinking. Effective problem-solving and decision-making abilities. Proactive and decisive approach to daily tasks. Dependable and highly detail-oriented. Strong attention to accuracy.

Preferred Skills

Experience in transportation, training, education, or fleet-based scheduling. Experience coordinating multi-site schedules. Knowledge of ICBC processes or driver training systems. Ability to analyze scheduling trends and recommend improvements.
Please submit your resume and cover letter stating why you are the best candidate for the Operations Scheduling Supervisor role at Valley Driving School.

While we would love to meet every applicant, however, only those candidates under consideration will be contacted. We thank you for your interest.

Job Types: Full-time, Permanent

Pay: $25.00-$27.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person