Job Description

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.

Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Job Requirements

Breadth & Depth

• Works within well defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact
• Completes standard transactions using a limited number of systems and/or applications
• Executes through a prescribed, established or documented set of parameters / procedures
• Limited to low decision- making authority
• Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion
• Limited or first level (initial) interaction with internal partners
• Focus of work is on the completion of day to day processes or activities however may include weekly or monthly routine activities
• Requires entry or working level knowledge of processes / procedures
• Generally reports to a Team Manager

Experience and/or Education

• Undergraduate degree/ college diploma preferred and/or
• 1-2 years' experience in administration, funding or customer service role is preferred
• Ability to deliver excellent customer service with skills in listening, problem/conflict resolution and articulate verbal communication
• Excellent communication skills (both oral and written) with demonstrated ability to interact with peers, management, and other departments.
• Demonstrated computer proficiency; thorough knowledge of the Microsoft Office Suite (Outlook, Word & Excel).
• Extremely detail-oriented with time and self-management skills sufficient to plan, prioritize and organize work
• Able to analyze document for accuracy, authenticity and acceptability
• Able to work effectively within a team environment, handle a demanding work load and take on additional tasks and responsibilities.

Hours

37.5



Customer:

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner
• Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:

• Complete assigned workload to meet SLA requirements for service and productivity
• Understand and apply operating policies and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes and procedures
• Escalate non- standard or high-risk activities as necessary
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:

• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for function and the bank, both internally and/or externally

• Meet aggressive SLA target of 24 hours for new deals
• Maintain product knowledge for all products/services offered
• Ensure accuracy in processing to eliminate errors and dealer irritants
• Work closely with both the Credit/Income, Dealer Relationship Managers & Accounting departments
• Participate in individual focused Monthly Coaching
• Increase customer loyalty by participation in CEI action planning
• Participate in the TD employee PULSE survey and action planning

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

Preferred Candidate

*Rotational Monday-Friday 7:30AM-12:00AM / Saturdays 7:30AM-8:00PM & Stat Holidays as needed

Business Line

TD Auto Finance

Job Category - Primary

Commercial Banking

Job Category(s)

Commercial Banking

Job Family

Banking Operations

Time Type

Full Time

Employment Type

Regular