Job Description

Know our Family. Seize the Moment.

As

Operations Manager of a one-of-a-kind private use Amenity Centre in the award-winning community of Westman Village in Mahogany, that is for the exclusive use of the residents of Westman Village only.

You are PROFESSIONAL. You are CONNECTED. You are EMPOWERED. In every moment, in every interaction. You have a strong willingness and devotion to the highest level of customer service. You are able to work a flexible schedule which will include weekdays, evenings, and weekends.
Are you ready to join our team to provide our owners and guests world-class exceptional customer service?

Are you a Jack of all Trades and a Master of Many?

A day in the life of an Operations Manager for our Amenity Centre:

Responsible for assisting with the overall operations of the 40,000 square foot facility, staff, residents, families, community organizations, and the public. Undertake leadership of a diverse team of 15-18 individuals including Concierge, Privacy & Detailing departments. Liaison between external parties including Jayman BUILT, HOA Board, Simco Property Management, Paladin Security & retail/ restaurant locations within our community. Responsible for ensuring all appropriate supplies for the Centre are always on-hand. Conduct Village Centre Orientation meetings with all new Westman Village homeowners. Day-to-day management of our small storefront creative tactics and ideas to increase sales. Responsible for all administrative duties related to the management of the Centre including delegating tasks whenever necessary. Responsible for our systems and process that must be trained into our team members.

As the manager you lead by example and hold your customer facing team accountable in dealing with our customers at Westman Village.

You must sometimes be firm but fair as all customers are treated equally inside our established operational guidelines.

Set a positive example for the team & ensure team members adhere to our Customer Experience philosophy. Working alongside the HR Generalist to participate in interviewing and selection, onboarding and ongoing mentoring/ development of team members. Respond to resident/ guest concerns and special requests while utilizing exceptional customer service and conflict resolution. Work alongside the Concierge team lead to develop a creative monthly programming calendar for resident engagement. Actively utilizing our property management software for community announcements, marketing, administration of resident profiles and advertising monthly event schedule. Participate in monthly financial meetings, including annual budget planning & in-depth understanding of the condominium fee budget process. Attend weekly meeting as assigned which includes travel to and from the Jayman head office. Attend Resident's Council/ Meetings when requested to discuss concerns/ complaints/ suggestions or new initiatives the facility is developing. Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meeting company standards of excellence. Promotes the quality management program, which assists the department/ service in maintaining and promoting continuous quality service improvement to our customers. Represents and liaises with the facility to various relevant communities, professional, civic and service organizations. A proven history of demonstrating sensation customer service and a desire to exceed expectations at every opportunity.

What you bring to the table:

A minimum of 7-10 years working experience at a significantly high Customer Service level, preferably within the hospitality industry. At least 2+ years within a hospitality/ customer focused leadership role, managing a team of 8 or more individuals. University degree in hotel management or business-related equivalent is considered a strong asset. Willingness to be flexible with hospitality hours encompassing weekends, evenings, & holidays based on business demands/ volumes. Outgoing & charismatic personality. Proven ability to work independently as well as part of a larger team. Experience working with budgets and an understanding of general accounting principles. Strong written and verbal communication skills are a necessity. Strong interpersonal and highly developed organizational skills. Ability to maintain confidentiality and to use discretion when dealing with Owners, Guest and Vendors.

As a Platinum-Level Best Managed Company, we will provide you the following:

Salary range of $82,000 - $90,000 per year depending on experience. Flexible health & dental coverage Opportunity for career advancement Employee centric culture Customized training programs Staff events & activities throughout the year On-site parking

Do you see the potential? Are you ready to be part of the lifestyle? Join the award winning community of Westman Village by applying through https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f365331c-8337-4cd0-889d-3a12856b99a3&ccId=9200728505782_2&lang=en_CA

We thank all applicants for their interest; however only those selected for an interview will be contacted. No telephone or agency inquiries please.