Job Description

About QuadReal Property Group QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here.
Reporting directly to the General Manager of Operations, the Operations Manager\xe2\x80\x99s responsibility is to ensure that the assigned real estate portfolio or complex of buildings is being maintained in a safe and environmentally responsible manner and to the highest level of operational efficiency. Ensuring operational governance is followed, best practices adopted, and business goals are achieved.
Duties & Responsibilities

• Perform regular inspections of buildings and land, ensuring the Property Management Teams are kept updated on any discrepancies and the remedy;
• Monitor, mentor, coach and develop direct reports, ensure adherence to policies and procedures, provide recognition, evaluate and provide feedback on performance, address performance concerns and resolve problems;
• Recommend improvements for the preventive maintenance program on an on-going basis
• Develop and maintain effective building standard operating procedures
• Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines;
• Oversee environmental assessments and ensure reporting requirements are fully met
• Assist with development and administration of annual operations and capital project budgeting, track variances;
• Provide technical or administrative advice to internal and external clients;
• Respond immediately to emergency situations (fire, environmental spills, equipment failure, etc.) and tenant concerns;
• Prepare purchase orders and get competitive quotes when required pursuant to the purchasing guidelines
• In collaboration with procurement negotiate and manage all service contracts;
• Adhere to QuadReal\xe2\x80\x99s Procurement and Purchasing Policy;
• Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience;
• Participate in Portfolio \\Leasing team meetings and ensure effective communication between leasing and property management team members
• Champion programs for increasing employment engagement, communications and people development;
• Oversee and monitor customer service levels provided and implements continuous service improvements;
• Implements improved operational processes that enhance capabilities to meet/exceed service standards;
• Ensures organizational adherence and accountability to standard operating procedures;
• Comply with all applicable codes, regulations, ensure operational governance;
• Manage leasehold improvements together with the Operations/Leasing /Technical Services;
• Liaise with regulatory or civic authorities as required;
• Remain current and up to date with new industry practices, legislative changes and technologies;
• Periodic inspections of Tenant premises to ensure safety and compliance;
• Other duties as assigned;

Key Requirements

• Excellent people leadership abilities and a dedication to continuous improvement;
• Approachable, positive demeanor with a hands-on and team-oriented work style;
• Post-secondary education is preferred, ideally in mechanical/civil engineering. Courses in building services or the technical trades will also be considered; (C.Tech or C.E.T., RPA/FMA designations is an asset);
• Ability to apply successful initiatives utilizing up-to-date industry technologies;
• Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions;
• Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities;
• Takes initiative, is proactive in their work, and results-oriented;
• Ability to manage and adapt to change;
• Extensive experience working with budgets and understanding financial statements;
• Solid contract management and computer skills (MS Office, Yardi,) and some database exposure);
• Strong knowledge of building operations and building systems & components, including HVAC, Plumbing, Electrical, LifeSafety, Building Envelope,
• Knowledge of LEED and BOMA standards, and an environmental focus;
• Must be a resourceful team player, with a strong commitment to customer service and the ability to effectively balance numerous priorities;
• Strong communication skills with the ability to communicate proficiently (verbal and written).
• Strong team player, working well and collaboratively with all departments of QuadReal including Operations, Technical Services, Leasing, HR, Sustainability, Environmental Dept. and Health & Safety Teams.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact. QuadReal has introduced a mandatory COVID-19 vaccination policy that requires full vaccination against COVID-19 for everyone working in our offices or sites. Accordingly, a successful candidate offered employment at QuadReal will need to provide proof of full vaccination prior to commencing employment, subject exemptions permitted under applicable employment and human rights legislation. Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you\xe2\x80\x99ll know exactly what to expect.