Job Description

Mier Recruitment is hiring!

Our client in Toronto, ON is actively looking for an Operations Manager to join their team.

Title: Operations Manager
Location: Toronto, ON
Salary: $90,000 - $120,000/yr
Job Type: Permanent

BASIC FUNCTION: The Operations Manager is responsible for overseeing production operations, including overseeing maintenance of production machinery, ensuring inventory is produced and/or ordered as needed so that all customer orders are manufactured, packed, and shipped in a timely manner. This position oversees customer service duties in conjunction with coordinating the production schedules at the various production locations based on customer orders to ensure optimal resource utilization and timely delivery. This position is also responsible for ensuring production department and adherence to quality standards, and training production staff as required

UALIFICATIONS: The following are the principal qualifications for this position:

Personal Characteristics

• Exceptional energy, drive and motivation
• Excellent time management and organizational ability
• Comfortable with variable workloads
• Able to communicate persuasively and tactfully
• Able to establish and maintain effective personal relationships
• Superior problem-solving skills
• An aptitude for building, customizing, and repairing machinery

Decision Making & Consequences

• Able to be decisive and clarify expectations to others even while working within ambiguity
• Able to determine management policy direction and short/long term objectives for operations
• Able to self-check generally through consultation with other management or supervisory team members
• Able to manage regular exposure to confidential information

Education and experience

• University/College
• Previous supervision an asset
• Experience in steel fabrication industry

Leadership

• Proven team leader capabilities and supervision experience.
• Ability to implement change
• Able to conceptualise, create new production processes and implement ideas in the operational environment
• Able to perform in changing situations which require analysis and evaluation to determine action and solution to problems
• Proven coach and mentor who can motivate to obtain excellence in results
• Able to identify training and developmental needs

Working Conditions

• Able to lead, to train and to mentor
• Able and willing to work flexible scheduling as business needs dictates
• Able to work in manufacturing environments
• Able to drive to alternate production facilities to troubleshoot and resolve problems

AUTHORITIES: The following are principal authorities granted to the Production Manager:

• Exercise the responsibilities and perform the duties of this position. This includes decision-making authority for all responsibilities and duties.
• Approved purchases up to but not exceeding $2,500.00.
• Add and remove responsibilities and duties from all subordinates in order to accomplish broader company goals.
• Set priorities and assign tasks for direct subordinates to ensure that jobs come in on budget and on schedule.

MAJOR DUTIES: Operations Leadership

• Set benchmarks for technical and operational excellence for each of the operations functions and then continually seek to meet or surpass targeted benchmarks
• Oversee operations to ensure the company quality standards are maintained and address and resolve any breakdowns in processes affecting quality
• Identify emerging trends in the industry and economy and determine best way to take advantage of them
• As a supervisor/manager, support management in the day to day operations
• Support the Sales function in creating, developing, enhancing or modifying the production to meet the needs of existing and potential clients
• Identify areas for possible cost reduction and develop new systems and processes to improve performance.
• Design new production methods through checking costing reports and visual inspections
• Perform regular time studies and analysis of processes, identifying and testing the effects of process improvement initiatives and documenting and ensuring all employees are following the company process
• Train operations staff to use procedures and ensure that standard operations procedures are being followed so production improvements can be introduced and monitored
• Work with Sales and Customer Service to address important Operational issues that arise regarding specific accounts when required
• Facilitate coordination and communication among manufacturing locations to support smooth day-to-day operations and improvement activities

Scheduling

• Resolve scheduling issues that require the authorization of overtime or outsourcing
• Ensure daily scheduling is being conducted
• Monitor actual performance against the schedule and take action as required to bring production back on schedule.
• Keep the Sales and Marketing Manager and Branch Managers aware of potential delays due to resource shortages or other issues

Operations Monitoring

• Conduct weekly meetings with direct reports to establish priorities and be kept informed of progress
• Conduct regular visual inspection of operations, building and staff
• Identify departmental capacity and monitor productivity against this capacity. Identify and implement modifications that will improve performance
• Establish a maintenance review schedule for machines and vehicles, review periodically for completion and review
• Operations Management
• Develop systems and processes to improve project management requirements, and maintain Operations manual
• Lead projects, clarify requirements, priorities, and activity to eliminate ambiguity, be decisive and work well under pressure, particularly when faced with unexpected occurrences or delays
• Ensure that the all direct reports are adhering to safety standards and protocols for product handling and storage
• Research custom needs for customers and do specialty work
• Deal with manufacturing problems and implement improvements when required

Customer Service when Required

• Provide superior customer service on the phone and for in-office visits, maintaining a friendly and professional demeanour at all times
• Maintain and enhance product knowledge
• Answer sales calls as required
• Enter customer orders into Nexus
• Promote CPPS in a positive manner
• Build client relationships to solidify return potential
• Engage in problem solving for back orders or delivery issues
• Source speciality items as needed or delegate as needed

General

• Follow company procedures to both their letter and intent
• Develop, implement, and update procedures on tasks relating to the duties of this position to promote communications and adequate information flow
• Comply with all required standards including: government regulations, health and safety standards, corporate, departmental and standard business policies and practices, procedures, area work instructions, and quality standards
• Complete other tasks as required

If you meet the above qualifications, please submit your resume.
Please note that while we appreciate all applications, only those being considered will be contacted.

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