Job Description

Overview:
We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules! :
Airports are gateways to the world and our Allied Universal team is leading the way. As a member of the Allied Universal Aviation Team, you will have the distinct opportunity to learn and grow in a fast-paced environment.
Reporting to an Operations Director, the Operations Manager is responsible for implementing the operational plans for the Vancouver International Airport. The position provides leadership and demonstrates sound personnel management practices to provide effective operations support and maintain strong stakeholder relations. The Operations Manager would be accountable for promoting a positive workplace culture that is built on a foundation of diversity and inclusivity.

MAJOR RESPONSIBILITIES include, but not limited to:

• Ensures the efficient and effective day-to-day service delivery to CATSA and other stakeholders
• Executes plans to achieve KPIs and meet screening compliance targets
• Ensures compliance with standard operating procedures (SOPs), and adherence to Company policies, objectives, and goals Identifies operational strengths and weaknesses and takes action to improve service delivery
• Ensures that all complaints, problems, and requests are investigated and effectively resolved in a timely manner
• Establishes and maintains positive, respectful, and productive working relationships with Union representatives
• Leads and/or participates in special projects

Employee Engagement and Performance Management

• Provides leadership, mentoring, support to the Service Delivery Managers and Screening Officers
• Conducts regular performance reviews for their direct reports, provides regular feedback and suggestions to improve productivity and performance
• Issues corrective action and discipline as required up to and including termination

Employee Development

• Works in collaboration with the Training Department and their teams to maintain established training standards; identifies training needs for the members of their teams and provides input to Training and HR
• Manages the recruitment and selection of Service Delivery Managers and Screening Officers when needed; in collaboration with HR, shortlists candidates, conducts interviews and makes hiring decisions

EDUCATION, EXPERIENCE AND SKILLS:

• College or University Degree or equivalent combination of education and experience
• Two years’ experience in a management role, preferably in a unionized environment
• Strong working knowledge of rotational shifts, site schedules, SOPs, KPIs an asset
• Strong operational focus with the ability to act under pressure and provide creative solutions
• A solid track record of leading change with a strong drive for results
• Strong communication, client service and consulting skills
• Proficiency in office software programs and applications such as MS Office suite, mobile equipment and applications
• Ability to work shifts as required by Operations; ability to work irregular hours and attend to serious operations incidents after hours
• Must be eligible to attain and maintain the appropriate level of Federal and Transport Canada security clearance

Closing:
Allied Universal® provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUSecurity.ca.

Requisition ID: 2022-842597