Job Description

KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul's Hauling, Kentrax Transport and Connectrans Logistics - KAG Canada! If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply!

Reporting to the Terminal Manager, the Operations Manager is responsible for assisting in the day-to-day operation of the Terminal specifically focused on our professional drivers, their daily dispatch, and the equipment. This position plays a key role in communicating with drivers to ensure they are ready for their shifts and are able to meet our customer requirements.

About the position:

• Fostering an environment where people are excited to come to work. Create and maintain a positive work environment.
• Engagement and enablement are key - how motivated and equipped are our teams to perform our roles within the company?
• Having a creative and think outside the box approach to being flexible and accommodating to employees.
• Analyzing data to predict staffing requirements, liaise with Human Resources to ensure recruitment needs are fulfilled.
• Responsible for the overall supervision, hiring, retention, training, and development of all staff within the Terminal.
• Employee relations, such as dispute resolution, discipline, and communications.
• Overseeing all aspects of the day-to-day safety and operation of the Terminal.
• Providing support and direction to the Driver Field Support to ensure our safety culture is maintained and processes and policies followed.
• Ensuring compliance with Federal Regulations and company policies and procedures.
• Working closely with the dispatch team to ensure a superior level of service is provided to all internal and external customers.
• Facilitating the effective utilization of people and equipment.
• Preparing terminal huddles, weekly performance call, and monthly asset planner.
• Ensuring customer requests are responded to in a timely manner, including preparation of required information for meetings and planning sessions.
• Conducting site visits for customer service reviews and service level validation - resolve differences as required.
• Realizing effective communication of available resources to other regional dispatch centers and developing a strong working relationship to ensure effective execution of customer service requirements.
• Working closely with Fleet Services to ensure that all equipment that requires repair/maintenance is made available.
• Administering other duties as required

What you bring:

• Previous supervisory responsibilities in the transportation industry considered an asset
• Post-secondary education with a concentration in administration, safety, logistics or transportation would be an asset
• Knowledge of our products is an asset (fuel and bulk commodities)
• Experience with Windows based programs is required; TMW experience is an asset - must be computer literate and savvy
• Knowledge of heavy-duty truck maintenance and repairs an asset
• Required to be on-call during scheduled work days
• Exceptional verbal and written communication skills
• Well organized, detail oriented, enthusiastic and confident with a roll up your sleeves attitude towards work
• A self-starter with a highly energetic results oriented work style
• Ability to maintain a sense of humor and composure in challenging situations
• Excellent problem solving and analytical skills
• Capable of handling confidential information with discretion and professionalism
• Comfortable working in a fast-paced environment, requiring initiative and ambition, able to work independently
• A solid business presence complimented by personal drive, resourcefulness, maturity, integrity, honesty and sound business judgment

Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.

Remember, Refer and Earn! External applicants should apply online using the Join Our Team/Apply Now buttons on our website, www.kagcanada.ca. External applicants in consideration will adhere to a company-paid criminal record search.

We love diversity! KAG Canada is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however only those candidates selected for an interview will be contacted.