Operations Manager

Langley, BC, Canada

Job Description

Purpose of Job: This position will be responsible for successful management of a company owned distributorship plus a satellite location to meet or exceed all operational and financial goals, including gross profit generating and lead acquisition strategies. Job Components :

  • Accountable for the P&L and budget performance for the operation.
  • Review, monitor and analyze weekly scorecard and monthly financials to identify variances to FY financial plan and design and implement action plans to address deficiencies.
  • Actively manage AR to maintain acceptable level for operation.
  • Develop and implement action plans for accounts with unacceptable AR balances.
  • Participate in developing annual operation budget.
  • Manage inventory to coincide with selling activity to ensure proper levels.
  • Plan for and identify root causes of inventory deviation through cause and effect analysis and design and implement action plans to address deficiencies.
  • Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.
  • Review, monitor and analyze tools on smart dashboard to identify markets that may be declining and design and implement action plans to address decline.
  • Understands key account hierarchy, visits and maintains relationships with key account decision makers at each.
  • Manage dealer erosion.
  • Develops expertise with regards to product and service competition in respective market.
  • Key contact for complaints received by operation.
  • Investigate all complaints and respond back to complaining customer within reasonable timeframe.
  • Work with sales team to acquire new business within region.
  • Formulates, develops, implements and measures market strategies penetration in respective market.
  • Communicate Enterprise initiatives, IOT goals and Regional objectives to operation staff to ensure clarity and alignment.
  • Establish set weekly meetings with operation staff.
  • Provide annual performance reviews to all operation staff.
  • Hire and promote individuals based on the proven behaviors that align with 5 requirements, 1 standard and the competencies identified for success for given job position.
  • Manage labor to meet utilization objectives for operation.
  • Provide performance management utilizing progressive discipline process.
  • Provide recognition and reward for team members that demonstrate outstanding performance
  • Provide consistent training and coaching to develop team members knowledge, abilities and skills.
  • Ensures data integrity and timely submittals into reporting systems.
  • Ensures compliance with all IOT standard operating procedures, including OSHA, and DOT compliance.
  • Focuses on development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
  • Manage routing procedures to ensure maximum utilization of equipment and manpower.
  • Provide on-going feedback for continuous process improvement
  • Carry out Enterprise tests as needed.
  • Support Enterprise initiatives from other business units as well as IOT.
Qualifications :
  • Minimum of 5 years proven managerial experience is required
  • Previous experience in a Warehouse or Distribution environment a plus
  • Computer skills including Word and Excel preferred
  • Knowledge of battery or automotive systems a plus
  • Fosters teamwork \xe2\x80\x93 Interest, skill and success in getting groups to learn to work together cooperatively.
  • Strong Communication \xe2\x80\x93 both oral and written
  • Detail oriented - Pays careful attention to details.
  • Interpersonal awareness \xe2\x80\x93 Notice, interpret and anticipate others\xe2\x80\x99 concerns and feelings
  • Plans and organizes - Lays out tasks in a logical and orderly sequence. Establishes and follows through on priorities.
  • Results oriented - Is intent upon achieving practical results. Concentrates attention on making things happen.
  • Responsive - Reacts promptly to suggestions and requests.
  • Actively and frequently seeks input from others.
  • Managing Performance \xe2\x80\x93 Takes responsibility for team members performance. Utilize clear goals, expectations, feedback and addresses performance problems and issue promptly.
  • Customer Focused \xe2\x80\x93 Focuses on satisfying customers
  • Entrepreneurial Orientation \xe2\x80\x93 Looks for and seizes profitable business opportunities; willingness to take calculated risks to achieve business goals.
  • Initiative \xe2\x80\x93 Identifying what needs to be done and doing it before being asked to or required by the situation.
  • Battery business knowledge
  • Ability to travel regularly to satellite location in Victoria, BC
Work Environment :
  • Ability to sustain posture in a seated position for prolonged periods of time.
  • Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
  • Specific vision abilities include close vision, depth perception and ability to adjust focus.
  • Ability to occasionally lift and/or move 50+ lbs.
  • May be exposed to battery warehouse conditions such as exposure to moving equipment mechanical parts, fumes or airborne particles; toxic or caustic chemicals.
  • Prolonged use of personal computer & telephone.
  • Ability to operate a motor vehicle.
Job Type: Full-time Pay: From $115,000.00 per year Benefits:
  • Company car
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Store discount
  • Wellness program
Schedule:
  • Day shift
  • Monday to Friday
  • No weekends
Supplemental pay types:
  • Bonus pay
Ability to commute/relocate:
  • Langley, BC V1M 4B4: reliably commute or plan to relocate before starting work (required)
Education:
  • Bachelor\'s Degree (preferred)
Experience:
  • Leadership: 5 years (required)
Licence/Certification:
  • Driving Licence (required)
Willingness to travel:
  • 25% (required)
Work Location: In person

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Job Detail

  • Job Id
    JD2191155
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Langley, BC, Canada
  • Education
    Not mentioned