Job Description

Operations Manager We are Healthy Hippo, the first and only plant-based, low sugar gummy that is sweetened using solely monk fruit - no stevia or sugar alcohols! In a world full of healthy alternatives, we believe anything is possible, including better for you candy without any compromise. We strive to give our consumers all that and a bag of candy, which is why we are leading the category with our non GMO project verified and carbon neutral certifications. We offer all this goodness to our consumers and a bag of candy! You are ready to be a leader in a big success story. You\xe2\x80\x99re ready to make a big impact, have your voice heard and level up your skills.
You are comfortable with the ambiguity of and have a track record of starting with a blank slate and creating a masterpiece. You energize your workplace and people rave about how you empower them. You\xe2\x80\x99ve worked in multidisciplinary teams both internally and externally and understand that startup culture requires you to take the lead, be creative and solve problems you\xe2\x80\x99ve never encountered before. There\xe2\x80\x99s always room for improvement and it\xe2\x80\x99s up to you to help improve it. Significant growth in a short period of time is not new to you\xe2\x80\x93you are the reason why. You are strategic, analytical, know your data, know CPG but you also excel at making and keeping key relationships. What will you work on? The Operations Manager will directly support the Founder/CEO and oversee key client relationships and spearhead day-to-day supply chain and order fulfillment flows.They will work on high-level projects and work scopes with customers across DTC and B2B fulfillment, transportation and logistics, supply chain, inventory flow and allocation, vendor relationship management, product launch strategy, and customer experience. This role will also be responsible for managing the team. You must be both a self-starter with an entrepreneurial mindset and a team player that is willing to roll up your sleeves believing that \xe2\x80\x98no task is too big or too small. The role requires exceptional business acumen and analytical abilities, as well as excellent communication and relationship building skills.
You must be flexible and quickly adaptable, as the needs of the business can quickly evolve. How you\xe2\x80\x99ll create impact? You will fill a pivotal role as we prepare for the next stage of the business and scale. You will work directly with our Founder/CEO to support our roster of customers and Healthy Hippo\xe2\x80\x99s key growth initiatives. Core responsibilities will include:

• Collaborate with Healthy Hippo\xe2\x80\x99s CPG team in fostering and managing customer relationships and work scopes, along with Healthy Hippo\xe2\x80\x99s CPG\xe2\x80\x99s growth initiatives, and brainstorm efficiencies and automations for customer process flows
• Ensure that correspondence with clients\xe2\x80\x99 internal teams, vendors, retail partners, supply chain partners is maintained in a timely manner
• Manage Healthy Hippo\xe2\x80\x99s CPG Operations team and ensure Operations

Associates are maintaining their workload and scope successfully

• Oversee day-to-day operational flows of supply chain, retail fulfillment, e-commerce orders, logistics and warehousing, inventory, customer experience
• Manage and fulfill each client\xe2\x80\x99s retail purchase orders across all retail channels and supporting platforms, including: EDI, Amazon Seller/Vendor

Central, etc.; ensure accuracy and timeliness of all purchase order fulfillment and that routing guides are being followed

• Compile regular inventory valuation and sales reporting\xe2\x80\x99
• Warehouse coordination and shipping
• Generate and submit invoices for all retail orders; follow up on payment status as needed; Review and report chargebacks; investigate and dispute

charges with retailers as needed

• Cultivate relationship with and correspond with 3PL partners to ensure timely shipping and delivery of e-commerce and retail orders and oversee specialty value-added services and projects
• Manage and execute client retail operations flows, including PO processing, invoicing, accounts reconciliation, inventory allocation, product updates, portal management, EDI
• Manage customer service for dedicated brands and troubleshoot e-commerce order fulfillment issues
• Create, organize, and update customer documentation and reporting,

SOPs, retail and routing guidelines

• Assist with sourcing and cultivating relationships with vendors across packaging, transportation, warehousing, merchandise, and manufacturing
• Gather and update vendor pricing, quotes, order quantities as needed

What are your skills and experience? (a wishlist)

• At least 3+ years in retail/CPG industry, preferably within an operational function at a startup business, experience in retail fulfillment a plus
• Experiencing managing a team a plus
• Both a dynamic self-starter and a team player with an entrepreneurial mindset, able to self-manage and work independently without hand holding
• Detail-oriented, highly organized, and able to multi-task \xe2\x80\x93 must be able to keep up with multiple clients, emails, timelines, launches, purchase orders simultaneously and with accuracy and timeliness
• The ability to blend creativity and data to strategize the best, efficient, innovative outcomes
• An agile, resourceful problem solver that can adapt within a constantly evolving business
• Proven ability to thrive in a fast-paced environment and adapt quickly to new circumstances without sacrificing attention to detail
• Excellent interpersonal and communication skills and prioritizes relationship building with both internal team and clients
• Excited about working in a startup with the ability to approach growth like an entrepreneur - this role will have freedom to innovate, and you will have significant impact on the overall growth of the business and the culture and the company
• Competency in Microsoft platforms (Excel, Powerpoint, Word),

Google platforms, project management tools and the ability to quickly master and implement new applications and systems

• Experience working with big box, mass, specialty, boutique retailers; understands routing guides and retail order fulfillment flows
• Experience in Shopify, Quickbooks, SOS Inventory, SPS

Commerce and EDI platforms

• Must be eligible to work in Canada.

What you can expect from us?

• A full-time, on sight position at our warehouse in Delta,BC.
• Freedom to make decisions, propose initiatives and lead solutions.
• Mentorship from highly experienced sales, marketing and business professionals.
• Salary range from 65k-75k (depending on experience)
• Health benefits after 3 months of employment
• Open communication with no silos
• A place to upskill and grow your career and operational tool box.
• 3 weeks paid time off
• Unlimited Healthy Hippo gummies!

What is it like to work here? We are a group of highly motivated, passionate professionals with a drive to build something from scratch. We want to make a big impact on the community, consumers and the market. We are all open, friendly and willing to help each other succeed.
We take on responsibilities and tasks that may not fit our job description just to make sure we can succeed. We celebrate every milestone and support one another, not just at work but also in life. We learn together, succeed together and fail together. We believe in what we are building and want those who join us to believe too. Must be based in BC, lower mainland. Job Types: Full-time, Permanent Salary: $65,000.00-$75,000.00 per year Benefits:

• On-site parking
• Paid time off
• Stock options

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Delta, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• CPG: 3 years (preferred)

Work Location: One location Expected start date: 2023-02-01