Job Description

Operations Manager

Company:

Gogo Tours Ltd.

Location:

Greater Toronto Area

Employment Type:

Full-time

About Gogo Tours Ltd.

Gogo Tours Ltd. is a well-established travel company with over 40 years of experience specializing in fully organized group tours. We focus on curated, high-quality itineraries across Asia, Europe, South America, Africa, and beyond, serving primarily Chinese-speaking customers. Our operations are fast-paced, detail-driven, and highly operationally complex.

We are seeking an

Operations Manager

to take ownership of tour execution, capacity planning, supplier coordination, and day-to-day operational decision-making.

Key Responsibilities

Tour Operations & Capacity Management

Monitor tour capacity weekly and prepare forecasts to ensure tours do not sell out unexpectedly Recommend when to add new departures or adjust tour schedules Confirm which tours proceed based on bookings, margins, and operational readiness

Flights & Land Operations

Review flight cost sheets weekly to ensure tickets are booked accurately and on time Coordinate with land operators and suppliers on hotels, transportation, and tour services Work closely with suppliers to resolve operational issues, including urgent or after-hours matters

Financial & Approval Responsibilities

Approve customer refunds in accordance with company policy Approve wire transfers and operational payments Ensure tour profitability by monitoring costs and working with suppliers to renegotiate hotels or services where necessary

Planning & Forecasting

Create annual tour forecasts (e.g., 2027 planning cycles) Support long-term capacity, pricing, and margin planning Assist management in evaluating new destinations, suppliers, and tour structures

Customer Experience & Quality Control

Review and approve customer service communications when required Oversee post-tour customer survey feedback and recommend operational improvements Ensure consistent service quality across all tours

Team & Internal Coordination

Assign tour leaders to tours and manage tour leader scheduling Act as the central operational point of contact between sales, customer service, and suppliers Identify operational bottlenecks and improve internal processes

Qualifications & Requirements

5+ years of experience in travel operations, tour operations, or travel management Strong understanding of group tour logistics, capacity planning, and supplier coordination Excellent organizational and problem-solving skills Financially literate with experience reviewing costs, margins, and operational budgets Comfortable making time-sensitive decisions independently Strong communication skills in English

Cantonese and/or Mandarin fluency is a requirement

Ability to work outside standard hours when urgent operational issues arise
Job Type: Full-time

Pay: $42,000.00-$95,000.00 per year

Application question(s):

What is your interest in travel or tours?
Language:

Cantonese (required) Mandarin (required)
Work Location: In person